Bilingual Front Desk Customer Service Representative
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I.          JOB SUMMARY

To provide administrative and technical customer service assistance to various departments, attendants and consumers.

II.         DUTIES

Essential Function Duty  

Answer incoming telephone calls, screen calls, and refers to proper manager of handling 

Manages all outgoing mail 

Facilitate the new hire orientation process for New CDPAS attendants by reviewing attendant applications for completion 

Process voicemails for the Pooled Trust by using WebOffice and calling the consumers back 

Greet consumers, attendants, and the public 

May perform other duties or projects as assigned 

III.        SUPERVISION

This position does not have any regular responsibility for the work of others. 

IV.       TECHNOLOGY/ EQUIPMENT/ TOOLS

Microsoft Office (Word, Outlook, Excel)                   Moderate

Ability to learn company in house software             Basic

 V.        PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. CDR will make reasonable accommodations for qualified individuals with disabilities.

While performing the duties of this job, the employee is regularly required to talk, see, and hear. The employee is frequently required to sit but occasionally needs to walk and stand.

This position requires infrequent travel between company locations.

VI.       WORK ENVIRONMENT

This job operates in a professional office environment with moderate to light noise. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

VIII.     Qualifications

Education Requirements

High School Diploma or General Education Degree (GED)

Experience Requirements

1 year customer service experience

1 year call center experience

Bilingual English/Spanish preferred

Skills and Competencies Requirements

Excellent verbal and written communication skills

Ability to manage multiple projects simultaneously

Ability to work independently with minimum supervision

Center for Disability Rights is an EEO employer - M/F/Vets/Disabled
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