The Case Manager is responsible for supporting the attainment of self-care of LGBTQ youth and young adults ages 13 to 30, by assisting them in accessing, retaining, and actualizing services, including shelter and housing; education and employment; benefits; behavioral and primary care; and other support services.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform intakes and assessments for risks; barriers; mental health; health; substance use disorders; strengths and talents; and care planning, via the Second Stories Drop-In Center, Host Homes, and Integrated Health and Wellness Center.
- Assess needs, create goals and individual plans of service, and make appropriate referrals, and facilitate access to referrals based on identified needs, available community resources, and financial status of clients.
- Coordinate and communicate with clients, service providers, and family members to ensure optimal utilization of services and adequate provision of needed care, including addiction services.
- Accompany clients to community resources such as medical appointments; applying for benefits; Coordinated Assessment Model shelter intakes; and other appointments, to assist with enrollment and/or advocacy as needed.
- Provides a full range of supportive Substance Use Disorder services including brief individual counseling; intensive counseling; case management; and consultations to support strength based discharge planning and continuity of care.
- Identify clients who are high-risk clients for “falling out” of the care system.
- Help clients find employment opportunities or re-establish career.
- Assist high-risk patients to reduce barriers that interfere in the attainment of benefits and medical care.
- Teach clients life skills and coping mechanisms, lead group sessions, and set up aftercare plans.
- Establish and maintain up-to-date client records including demographics, process notes, and signed consent forms.
- Participate in multi-disciplinary case conference meetings and integrated health meetings.
- Complete, collect, and submit data reports at designated intervals for program monitoring and evaluation, including participation in the annual Point in Time Count planning and implementation.
- Provide outreach and education on Ruth Ellis Center services to the local community.
- Develop and maintain a friendly network referral system in the health care and social services community by becoming familiar with formal and informal services available to clients and families, reporting new services, changes in established services, and identifying gaps in available community services.
- Maintain a cooperative working relationship with other staff, physicians, other professionals, and the public by facilitating and enhancing communication, and by displaying honesty, respect, sensitivity, and compassion.
SUPERVISORY RESPONSIBILITY: This position has zero (0) direct reports, and zero (0) indirect reports. The positions that report to this person are:
- This position has no direct reports.
This job operates in a variety of professional and community environments including but not limited to normal clinical office settings with some exposure to communicable disease, community and partner agencies, and youth spaces. This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines. The noise level in the work environment and job sites may be loud.
This position requires training, completion, maintenance, and execution of the full Handle with Care technique. This involves verbal de-escalation and non-violent prevention based holds for individuals self-harming or harming others.
POSITION TYPE / EXPECTED HOURS OF WORK:
This is a full time, permanent position. The position has some flexibility in scheduling for meetings and other requirements. Some evening and weekend hours may be required to meet the duties of this position. The schedule is generally as follows; Monday and Wednesday 1:00 PM-9: 00 PM and Tuesday, Thursday, Friday 9:00 AM-5: 00 PM
This position requires local travel to complete errands and duties as assigned. In-state and national travel may be required up to 5% of the time. The employee must have a valid driver license approved for airline travel.
REQUIRED EDUCATION AND EXPERIENCE:
- Associates degree in a human services related field.
- Two (2) years’ experience in HIV services, substance use disorder, mental health, and/or medical field.
- Experience with Microsoft Office, and Google Suite Software.
PREFERRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree in social work or related field.
- Experience with Social Security Administration, Department of Health and Human Services, or with a Community Assistance Program.
- Experience with the homeless services system, including working with the Continuum of Care and Coordinated Assessment/Entry.
- LGBTQ (Lesbian, Gay, Bisexual, Transgender, and Questioning) cultural and diversity competency.
- Familiarity with the Ruth Ellis Center’s principals of work (trauma-informed care, harm reduction, restorative justice, and positive youth development).
ADDITIONAL ELIGIBILITY QUALIFICATION:
- Commission for Case Management Certification as a Certified Case Manager is required or must be completed within a mutually agreed to the timeframe.
- SOAR (SSI/SSDI Outreach, Access, and Recovery) trained or completion within a mutually agreed to timeframe.
- Michigan Certification Board for Addiction Professionals (MCBAP) certification or completion within a mutually agreed to the timeframe.
WORK AUTHORIZATION / SECURITY CLEARANCE:
- Must be able to pass a criminal background check as outlined by agency policy.
- Have no record on the Central Registry for child abuse or neglect in the employee’s state of residency or employment.
- Be able to produce a non-reactive tuberculosis test from within the previous twelve (12) months.
The Ruth Ellis Center is an equal opportunity employer and makes employment decisions on the basis of merit. The agency does not discriminate based race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, age, disability as protected by federal, state, and local laws, genetic information, or any other characteristic that is protected by law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities, may change at any time with or without notice.
RUTH ELLIS CENTER INC is an EEO employer - M/F/Vets/Disabled