Housekeeping Assistant Supervisor/Asistente Supervisión Housekeeping

Position Summary

The Housekeeping Assistant Supervisor supports the Housekeeping Supervisor in overseeing daily operations of the housekeeping department. This is primarily a part-time supervisory and coordination role. If operational needs require additional hours, the employee may transition to a full-time schedule by taking on room attendant duties alongside supervisory functions.

Supervisory Responsibilities

• Assist in directing and coordinating daily work assignments for room attendants and housepersons
• Conduct room inspections to verify cleanliness and IHG brand standard compliance
• Provide on-the-job coaching and guidance to housekeeping team members
• Ensure proper use and storage of cleaning chemicals and equipment
• Report maintenance issues, safety hazards, or guest complaints to the appropriate department
• Assist in verifying room statuses in the property management system (PMS)
• Monitor cart organization and communicate restocking needs
• Support team morale and uphold a professional work environment
• Enforce hotel policies, safety procedures, and brand standards
• Fill in for the Housekeeping Supervisor during absences or peak periods
• Assist with opening and closing duties for the department as needed
• Complete inspection reports and end-of-shift documentation accurately

Additional Duties (Full-Time Schedule)

When scheduled full-time, the Assistant Supervisor will also perform room attendant duties, including:

• Clean and service assigned guestrooms per brand standards (bed making, bathroom sanitization, vacuuming, dusting, replenishing amenities)
• Maintain hallways, service areas, and linen closets clean and organized
• Remove trash and soiled linens; restock rooms with fresh supplies
• Respond to guest requests for extra towels, linens, or amenities
• Operate housekeeping equipment safely and correctly
• Report damage, missing items, or unusual room conditions to the supervisor

Qualifications

• High school diploma or equivalent preferred
• Minimum 1 year of experience in hotel housekeeping or a related role
• Prior lead or supervisory experience is a plus
• Strong attention to detail and commitment to quality
• Ability to work independently and as part of a team
• Professional demeanor and strong interpersonal skills
• Bilingual (English/Spanish) preferred

Physical Requirements

• Ability to stand, walk, bend, and lift for extended periods
• Ability to lift and carry up to 30 lbs
• Ability to push and maneuver a fully loaded housekeeping cart
• Comfortable working with cleaning products in a ventilated environment

Compensation

• Starting wage: $16.00 per hour
• IHG employee travel discount program
• Opportunity for advancement within the department