Game Day Staff
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Guest Relations Positions

Guest Service Representatives (GSR)

Summary: Reporting to the Event Services Department, the Guest Service Representative is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Guest Service Representatives have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

Greeters

Summary: Reporting to the Event Services Department, the Greeter is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Greeters are the first impression the Guests have of Club Level, so making guests feel welcome and comfortable right away is key. You will welcome each guest with, “Welcome to Arrowhead” and will check game tickets and passes to make sure guests are in the correct location. Greeters will also thank Guests as they leave. Greeters are also responsible for maintaining the integrity of the Scout Investments Club Level.

ADA Attendants

Summary: Reporting to the Event Services Department, the ADA Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. ADA Attendants have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. ADA Attendants have direct contact with the Guests in our accessible seating sections and have the opportunity to enhance every Guest’s Arrowhead experience by being proactive, courteous, helpful and compassionate to each individual’s situation. Your key responsibility is to make sure that only Guests holding tickets for the accessible seating sections are allowed to sit, stand and/or view the game from your section.

Elevator Operators

Summary: Reporting to the Event Services Department, the Elevator Operator is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Elevator Operators have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. Elevator Operators are responsible for transporting passengers between floors of the stadium.

 

 Ticket Takers

Summary: Reporting to the Event Services Department, the Ticket Taker is responsible for validating admission into each Arrowhead Stadium Event while providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Ticket Takers have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

 

Stadium Services Positions

 Pan and Broom Attendants

Summary: Reporting to the Stadium Services Department, the Pan and Broom Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Pan and Broom Attendants will patrol their designated area and ensure their area is free and clear of debris and make sure that trash is removed and changed as needed on the concourses.

Restroom Attendants

Summary: Reporting to the Stadium Services Department, the Restroom Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Restroom Attendants will be responsible for keeping all Arrowhead Stadium restrooms stocked, clean and free of debris and trash. As a Restroom Attendant, you will be extremely visible to Guests. They will look for information from you and your contact with individual guests may occur more than once during an event. Be proactive in your offensive play to ask them if they are in need of assistance. Be aware of your area as well as specific issues that may need attention. Your focus should be to provide a safe environment and an exceptional fan experience while working efficiently.

 Suite Maids

Summary: Reporting to the Stadium Services Department, the Suite Maid is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Suite Maids will assist in keeping suites clean and stocked with the necessary items including toilet paper and paper towels. They will be on hand to clean up spills and trash in suites. As a Suite Maid, you will be extremely visible to Guests. They will look for information from you and your contact with individual guests may occur more than once during an event. Be proactive in your offensive play to ask them if they are in need of assistance. Be aware of your area as well as specific issues that may need attention. Your focus should be to provide a safe environment and an exceptional fan experience while working efficiently.

 

 Fans First Positions

 

Fans First In-Stadium Representatives

 

Summary: Reporting to the Fan Experience Department, the Fans First Representative is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Fans First Representatives have the ability to impact each guest’s experience, and do everything that they can to enhance the experience while abiding by company policies. Fans First In-Stadium is composed of 11 booths on the Lower and Upper Levels of Arrowhead Stadium that are designed to help provide information, resources and customer service to fans inside the stadium.

 

 

Fans First Parking Representatives

 

Summary: Reporting to the Fan Experience Department, the Fans First Parking Representative is responsible for providing world class customer service and hospitality to all guests entering Truman Sports Complex. Fans First Parking Representatives have the ability to impact each guest’s experience, and do everything that they can to enhance the parking experience while abiding by company policies. Fans First Parking is composed of 9 tents around our parking lot areas that are designed to help provide information, resources and services to fans before they enter the stadium.

 

 

 

Wheelchair Attendants

 

Summary: Reporting to the Fan Experience Department, the Wheelchair Attendant is responsible for providing world class customer service and hospitality to all guests who need assistance entering Arrowhead Stadium. Wheelchair Attendants ensure that guests who are in need of this assistance make it safely to their seats.

 

 

 

Courtesy Cart Attendants

 

Summary: Reporting to the Fan Experience Department, the Courtesy Cart Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Courtesy Cart Attendants have the ability to impact each guest’s experience, and do everything that they can to enhance the experience while abiding by company policies. Courtesy Cart Attendants are responsible for safely transporting fans to or from the parking lots or stadium gates. 

50/50 Raffle Ticket Sellers

Summary: Sells raffle tickets to fans before and during all Chiefs’ home games. Sellers interact with fans, handle cash and help raise money for local charities through the sale of raffle tickets. 

 

 NO PHONE CALLS PLEASE

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