We are looking for someone that excels in customer service to ensure our customers receive the best care and experience. Only the best will do!

Position Type: Full Time

40 hours/week- Evenings and Weekends Required

Store Hours: Daily 10AM-6PM

General Description: 

Responsible for answering and transferring all incoming phone calls, customers care: in person, by phone, or email providing responses to product/service inquiries, placement of special orders, refunds, or exchanges, opening and distribution of mail, and resolution customer of complaints. Must have excellent communication and listening skills. 

Job Functions: The customer is always the priority.

•         Greet every customer with a smile, direct eye contact (verbally if possible)  
•         Answer multiple phone lines effectively, transfer calls as needed to the appropriate department
•         Process merchandise returns
•         Address customers issues and identify method of resolution to ensure customer satisfaction
•         Open and distribute mail daily 
•         Utilize POS and Eagle Browser software

Minimum Qualifications:

•         Ability to work well with customers, co-workers, and management
•         Excellent multitasking and organizational skills
•         Must be able to stand for 8+ hours, sit, kneel, twist, turn, reach over your head, and lift a minimum of 30 lbs., withstand varying temperatures and humidity
•         Ability to work any shift as assigned/needed to fill scheduling gaps
•         Math skills- ability to accurately count money
•         Resolve customer issues in a professional manner
•         Diffuse dissatisfied customer matters, work to attain an amicable solution
•         Problem resolution skills
•         Computer knowledge/experience with POS and Microsoft

We offer: Medical, Vision, Dental, STD, Life and Supplemental insurances, paid vacation and holidays plus an employee discount!