Service Booker

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Cornerstone Auto Group is a local family owned business that has been around for over 50 years.  We make customer, employee, and community relations our top priority. In 2018, 2019 and 2020, Cornerstone was named one of the National Standard Top Workplaces by the Star Tribune.  We are looking for a Service Booker to join our team at our Ford, Chrysler location in Elk River, that will embrace our customer service philosophy and ensure we will continue to provide unparalleled customer service. 


Benefits that we offer:

·      Paid Training and Development

·      Paid Time Off (PTO)

·      Flexible Schedule – 40 Hour Workweek

·      Career Path and Promotion Opportunities

·      Multiple health care options with corporate contribution

·      Free health care option for employee 

·      Dental Insurance w/Corporate Match

·      Free Basic Life Insurance

·      HSA w/Corporate Contribution

·      401K w/Corporate Match

·      Vision Insurance

·      Accident and Critical Illness

·      Short- and Long-Term Disability

·      Supplemental Life Insurance

·      Employee Assistance Program

·      Wellness Program with Fitness Discounts

·      Auto Sales, Service, Parts, and Accessories Discounts

·      Additional Employee Discounts and Perks

 

Primary duties will consist of but not limited to:

  • Ensure repair orders are accurate and complete according to Ford, Chrysler, and dealership standards.
    • Verify flagged technician labor and comments.
    • Ensure corresponding parts, labor and applicable charges are billed correctly.
    • Verify appropriate documentation is included.
  • Monitor comebacks
  • Provide timely and accurate reports and administrative assistance as needed.
  • Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience.
  • Complete required Ford, Chrysler and dealership training.
  • Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order (RO).
  • Performs other duties as assigned.

Education and/or Experience:

·      High School Diploma or equivalent

·     3 years Experience with Auto Service - preferred


Qualifications and Requirements:

·      Current, valid Driver’s License with driving record that meets insurance company standards

·      Willing to submit and the ability to pass a pre-employment background check and drug screen

·      Excellent communications skills, both verbal and written

·      Good working relations with customers by providing courteous, efficient and professional service

·      Ability to lift 50lbs

·      Ability to repeatedly bend or stoop to floor-level shelves and be able to reach upper shelves with the use of a stool or ladder when necessary

 

Our Values: We value our relationships  - We do what’s right, what’s honest - We aim for excellence - We listen to really understand - We take action - We show respect - We work as teams - We strive to improve, learn - We greet each day with gratitude - We celebrate what we do together

 

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.  

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