This is a Full-Time position that will fulfill needs in offices located on the Eastern Shore
HOURS: Flexibility Mon-Fri between 8am-6pm to cover Chestertown, Easton, and Stevensville; Saturday rotation of 9:00 am- 1:00 pm in Easton
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
1. Customer Service Skills and Professionalism
- Greets patients right away in a courteous, friendly and professional manner.
- Answers incoming calls promptly and courteously, identifying self and company.
- Identifies when necessary placing calls to referring physicians for patients needing assistance and takes action to ensure the patient can be seen in our facility same day (i.e. obtaining blood work, verbal referrals or any other necessary documentation).
- Is organized and able to multi-task.
- Performs other related duties as assigned or requested.
- Maintains self-control when dealing with difficult situations or patients.
- Maintains an organized and neat workspace and reception area.
- Treats team members with respect; consistently interacting in a positive and professional manner.
2. Communications and Scheduling
- Displays strong communication and accuracy skills.
- Schedules and registers the patients without delay.
- Understands and uses the RIS scheduling system correctly.
- Is responsive and communicates appropriate preparation instructions; answering all patient questions – using binder and desk references when necessary.
- Maintains excellent rapport with the patient and referring physicians and their staff.
- Communicates any service delays to the patient.
- Communicates effectively with CMI doctors, technologists and team members.
3. Patient Registration and Processing
- Collects, scans, and copies the necessary documentation from patients and understands the patient process from check-in to the end of the exam.
- Is actively learning and referencing necessary materials to articulate if authorizations are needed, can effectively communicate this information to patients and understands how to schedule accordingly and begin the authorization process.
- Shows competency in the distribution of paperwork and communicates to technologists and radiologists to ensure timely patient flow. Understands insurance guidelines including Medicare, private, government and managed care plans.
- Supports and cooperates with other imaging center staff and outside billing companies regarding pre-authorizations and insurance eligibility.
4. Records and Maintenance
- Ensures finalized reports are appropriately forwarded in a timely fashion when requested.
- Patient files are complete and accurate with all necessary documentation before it is sent to billing.
- Understands necessary steps when preparing films, CD’s or printing reports; contacting appropriate personnel if delivery is necessary.
- Understands how to access patient reports in Bayscribe and how to auto fax or manually fax if needed urgently by referring office.
- Understands the urgency of obtaining comparison films, involving necessary personnel, uses film release (signed by the patient) and owning the process to ensure executed in a timely fashion.
5. Policies and Procedures
- Follows all HIPPA policies and procedures in regards to patient confidentiality and privacy.
- Adheres to CMI dress code referenced in Employee Handbook
- Adheres to policies and procedures outlined in Employee Handbook, regarding cell phone use, social media and workplace conduct.
6. Time and Attendance
- Arrives and departs on time to work as scheduled.
- Operates and manages the online time clock system correctly.
- Plans time off in advance and follow the proper call-in procedures for unplanned absences.
- Demonstrates appropriate scheduling flexibility.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this job the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.