Software Support Engineer
Do you love technology? Are you looking for a team-oriented environment and the opportunity to get involved in producing innovative business solutions? Do you enjoy learning new things? Join the MPAY Team! We are looking for a Software Support Engineer to join our scrum teams in Waltham, MA.
As a Software Support Engineer, you will help ensure that MPAY's client support is of the highest quality.
What will you do?
- Research, investigate, analyze and resolve problems regarding MPAY’s products.
- Communicate with internal and external customers and government authorities.
- Educate clients on MPAY’s products to ensure understanding of each product’s capabilities.
- Follow-up with clients to ensure satisfaction of service received.
- Provide excellent service to clients.
- Monitor support queue to ensure timely resolution of incidents.
- Gather required information from clients and escalate issues to other internal resources according to pre-defined process as required.
- Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool.
- Author new knowledge base articles.
- All other duties as assigned.
What do you need?
- 2+ years client service experience with proven proficiency in problem resolution through effective troubleshooting and communication.
- Proficient with PC applications/workstation, Windows, Microsoft Office required.
- 4-year college degree or equivalent experience.
- Excellent oral and written communication skills.
- Able to work autonomously with excellent time management skills.
- Ability to troubleshoot and problem solve.
- Ability to handle multiple tasks, projects and software systems at the same time.
- Previous experience with databases, IT, payroll, and/or financial services is a plus.
What do you gain?
- Opportunities to advance to DevOps, QA, and/or Developer roles
- Competitive pay
- Company-provided medical, dental, life and disability benefits
- 401(k) plan with matching company contributions
- Health Savings Accounts with company contributions
- Generous paid time off package
- Collaborative team environment
Who is MPAY?
MPAY Inc. offers human capital management services to over 60,000 employers throughout the US. Payentry, MPAY's cloud-based SaaS platform, provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.
MPAY's mission is “Helping people get the most out of their workday” and providing the best systems and support for growing our clients' businesses. If you're ready to join us in that mission and advance your career, click the "Apply Today!" button to join the MPAY team!