Counselor handles differing situations, problems, and deviations in the
work of the office according to the supervisor's general instructions,
priorities, duties, policies, and program goals. Duties include or are
comparable to the following:
a. Screen telephone calls, visitors, and incoming
correspondence; personally respond to requests for information
concerning office procedures; determine which requests should be handled
by the supervisor, appropriate staff member or other offices, prepare
and sign routine non-technical correspondence in own or supervisor's
b. Schedule tentative appointments without prior clearance.
Make arrangements for conferences and meetings and assemble established
background materials as directed. May attend meetings and record and
report on the proceedings;
c. Review outgoing materials and correspondence for internal
consistency and conformance with supervisor's procedures; assure that
proper clearances have been obtained, when needed;
d. Collect information from the files or staff for routine
inquiries on office program(s) or periodic reports, and refer
non-routine requests to supervisor or staff;
e. Explain to subordinate staff supervisor's requirements
concerning office procedures, coordinate personnel and administrative
forms for the office and forwards for processing.
Must be able to navigate by vehicle and on foot within New York
and New Jersey on a daily basis to business warehouses/ storage
facilities and service members residents and perform quality control
inspections of vendor facilities and Household Goods (HHG) shipments,
both inbound and outbound. An inspection goal of not less than 50
percent percentage of on-site inspections of all Personal Property
shipments Inbound/Outbound Inspections.
Must have a current Drivers license, Clean Driving record and
be able to operate a motor vehicle in a congested roadway environment
(New York City) on a daily basis.
Military Background preferred but not required additionally knowledge of the New York and New Jersey roadways.