Customer Service / Shipping

Missy Hair Boutique  Inc
Upscale Hair salon and Boutique
We believe every woman deserve to experience a head full of lovely hair.We provideonly celebrity quality full lace wigs and hair extensions at the most affordable price We specialize in a wide variety of 100% virgin human hairin its highest quality.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve any order issues via phone. Ability to type orders and answer customer inquiries in a timely manner.

Duties and Responsibilities :
• Provides customer satisfaction through effective interactions;
• Strives for one-call resolution;
• Answer, close, and process inbound sales calls;
• Demonstrate positive and cooperative behavior with customers and coworkers;
• Meets productivity, quality, and punctuality standards;
• Explore customer options and explain and support policies;
• Follow up with customer to ensure all issues are resolved in a timely and efficient manner;
• Quickly comprehend product knowledge through training.

Qualifications, Education and Experience:
This position requires person to actively be on the phones and computers with the customer service team daily and able to perform all of the customer service functions.
Customer service, call center or receptionist experiences a must. Possess excellent written, verbal, and strong communication and interpersonal skills with a customer service focus. Detail oriented and organized in work. Excellent data entry/computer skills. Strong phone etiquette and being a team player with a positive, outgoing and friendly demeanor is a must. Must be able to work in a fast paced environment doing order entry, pricing, communicating clearly with customers and coordinating the tracking of orders. Highly multitask environment at all times. Will work with operations, warehouse, purchasing and accounting departments to expedite shipments and communicate to customers. Large distribution experience strongly preferred.

Environment :
This position works in an office setting. Ability to sit for long periods in front of a computer is expected. Frequent to constant repetitive hand and arm movements throughout the work day. Occasional bending, squatting, twisting, turning and reaching. Rarely will lift, push or pull more than 20 lbs.

Please send resume