Seasonal Assistant - Information Technology
Job Title: Seasonal Assistant -IT Support
Department: Information Technology
Contract/Grade: Personnel Policies (non-union), Schedule B (not eligible for benefits or paid time off)
Compensation: Pay range begins at $15.00 per hour, actual pay dependent on qualifications
FLSA Status: Non-Exempt
Work Schedule: Up to 40 hours per week, typically Mon.- Fri.(on a temporary and as needed basis for less than 12 weeks)
Reports to: Chief Technology Officer
Number of Openings: 1
1. Nature of Work:
Provides helpdesk support and resolve problems to the end user’s satisfaction, monitors and responds quickly and effectively to requests received through the IT helpdesk and helpdesk ticketing system. Installs, tests and configures new workstations, peripheral equipment and software.
Modifies configurations, utilities, software default settings, etc. for the local workstations.
Manages PC setup and deployment for new employees using standard hardware, images and software.
Assists the school helpdesk manager with the management of the helpdesk as needed.
1. Repairs IT hardware as needed specifically Chromebooks and some Apple laptops.2. Supervision Received: Under direct supervision of the Chief Technology Officer. the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently without specific instruction. The Chief Technology Officer provides instruction for new or unusual assignments. The employee is expected to solve through experienced judgment most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines, and priorities. Technical and policy problems or changes in procedures are discussed with the supervisor, but ordinarily the employee plans the work, lays it out, and carries it through to completion independently. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail.
2. Supervisory Responsibility: Does not have any supervisory responsibility.
3. Confidentiality: Employee has regular access to confidential information obtained during the performance of regular position related responsibilities in accordance with State Public Records Law such as; official bid documents, and personnel files. Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.
4. Accountability: Errors, missed deadlines or poor judgment could severely jeopardize department operations, result in delay and confusion in the provision of service, cause personal injury, and significant damage to buildings/property, legal repercussions, monetary loss and negative public relations for the Town or have extensive financial and legal repercussions, excessive costs, delay of service delivery, and adverse public relations. Duties include department level responsibility for technical processes, service delivery, and contribution to municipal wide plans and objectives and fiscal responsibility for the Town.
5. Judgment: Guidelines may be in the form of administrative or organizational policies, general principles, legislation, or directives that pertain to a specific department or functional area. Extensive judgment is required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guidelines or policies. The employee is recognized as the department or functional area’s authority in interpreting the guidelines, in determining how they should be applied, and in making recommendations for operating policies, standards, or criteria.
6. Complexity: The work consists of employing many different concepts, theories, principles, techniques, and practices. Assignments typically concern such matters as studying trends in the field for application to the work; assessing services and recommending improvements; planning short and long-range projects; and devising new techniques for application to the work, and recommending policies, standards or criteria.
7. Nature and Purpose of Public Contact: Employee interacts constantly with co-workers and occasionally with the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of employees or the public.
8. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
1. Responsible for providing end user support with problems relating to hardware, software, vendor and computer network issues.
2. Provides maintenance and performs routine repairs to computers, printers, and video equipment as needed.
3. Effectively communicates, manages expectations, conducts business in a timely manner, and provides the highest level of customer service.
4. Installs, configures, and supports networks, servers, phones/phone systems, PC desktops, and laptops.
5. Effectively works with vendors and contractors as needed to facilitate repairs in a timely manner.
10. Recommended Minimum Qualifications:
Education and Experience: High School degree or equivalent required. Some experience working or interning in a IT environment is desirable.
Special Requirements: Must have a valid driver’s license.
11. Knowledge, Abilities and Skill[MM1]
Knowledge: Working knowledge of software, various operating systems, desktop and hardware, telecommunication and programming
Abilities: Ability to meet with and assist employees, town officials, providers and partners effectively and appropriately. Ability to communicate clearly in written and oral form; ability to establish and maintain cooperative relationships with town officials and governmental representatives; ability to respond to technology problems and emergencies in a timely and effective manner; ability to present information and communicate clearly, both orally and in writing both individual and group instruction and evaluate skill competencies and knowledge; ability to operate a personal computer and office software; ability to maintain, a and complete multiple tasks in a detailed and timely manner; ability to establish and maintain effective working relationships. Able to exhibit a strong work ethic with the capability to adapt to the rapidly changing technology environment. Ability to make basic arithmetical computations and tabulations in a timely and accurate manner, maintains confidential information, maintain, manage, and organize complex records.
Skill: Advanced skill in the use of personal computers and office software including word processing, and spreadsheet applications. Excellent customer service, interpersonal and organizational skills; excellent analytical and communication skills.
- Work Environment: The work environment involves everyday discomforts typical of offices with regular interruptions from the public and other Town employees. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. In addition, the employee may be exposed to intermittent machine or related noise or a combination of unpleasant elements. Work may involve general cleaning, occasional work at heights or in cramped quarters or work around completing several unrelated tasks within a relative short period of time. Employee may be required to work beyond normal business hours to attend evening meetings and to accomplish work assignments.
- Occupational Risk: Duties of the job present little potential for injury. Risk exposure is similar to that found in typical office settings. Duties generally do not generally present occupational risk. Personal injury could occur, however, through employee failure to properly follow safety precautions or procedures. Examples of injury may include bruises from falls, minor cuts or burns, or muscular strains and serious personal injury.
14. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Physical Demands: Work requires some agility and physical strength, such as moving computer equipment or standing or walking most of the work period. Work requires lifting heavy objects and carrying them. There may be need to stretch and reach to retrieve materials. Usually, the work will require extended physical effort over a significant portion of the day. Must be able to lift 50 lbs, kneel down and sit down on the floor for 30 minutes, work in small spaces for minimum of one hour.
15. Motor Skills: Duties involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination. Examples include using a personal computer and/or most other office equipment, typing, and or word processing, filing, moving objects, sorting of papers or operating a motor vehicle.
16. Visual Demands: Position requires the employee to constantly read documents and reports for understanding and analytical purposes.
(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)