Custom Logo Support Agent

GOLFBALLS.COM Lafayette, LA $12.00 to $15.00 per hour
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Golfballs.com started in 1995 as the first e-commerce business in Louisiana, we have grown from one that collected used golf balls from golf course ponds into one of the leading golf Internet retailers on the web. Our focus is, and will continue to be, centered on customized golf products. Our in-house printing and embroidery department allows us to provide unique golf products to our large customer base, with undisputed quality, turnaround time and customer service.

Golfballs.com is seeking a Custom Logo Support Agent to work with our sales team, clients, and suppliers to source and order custom promotional products and decorated golf items. This role is responsible for monitoring the workflow of orders and deals directly with our sales team, clients, and suppliers.  In this role, you are responsible for the coordination of the art instructions and product decoration specifics, as well as the timing of production jobs in order to meet customer and company guidelines.

Responsibilities

  • Process incoming orders which includes: placing orders with suppliers, communicating project details with the team, ensuring timely product delivery and issuing production orders
  • Cross-check all documents regarding orders placed, monitor orders and communicate details with the sales team and ensure timely product delivery to the client
  • Remain up-to-date on industry trends, products, and education
  • Contribute to the team atmosphere and culture

Requirements

  • Knowledge of the promotional products industry is a plus
  • Exceptional interpersonal, phone etiquette and writing skills
  • Superb organizational skills, time management skills and attention to detail
  • Possesses self-management skills, a team-based demeanor, creative thinking, and problem-solving skills
  • Ability to work under strict deadlines while independently balancing multiple projects at once
  • Strong desire to provide the highest level of customer service
  • Work well in a fast-paced environment
  • Effective at multitasking


 Drug Screen Required

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