Cleaning Lead Technician

Position Summary / Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing and restoration services.

Principle Duties and Responsibilities

• Effectively perform all services the company offers (e.g. Carpet, tile and upholstery cleaning, deodorizing, bonnet cleaning, emergency water extraction and carpet repair)
• Communicate effectively with customers
• Perform basic equipment maintenance
• Perform basic vehicle maintenance
• Supervise technicians in performance of company services
• Provide training for technicians on company procedures, reporting and performing services
• Inspect completed work
• Complete technician’s daily logs
• Complete Work Orders
• Complete appropriate restoration documentation

Additional Duties and Responsibilities

• Maintain inventory of cleaning chemicals and supplies
• Perform basic building maintenance

Decision Rights and Authority

• Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property
• Assign specific tasks to technicians within a work crew

Working Relationships and Scope

• Maintain timely and effective communication and flow of information with management

Performance Competencies

• Oral Communication – Speaks clearly and persuasively in positive or negative situations.  Able to effectively calm excited customers, uses questioning to accurately identify the type and extent of issue and describes the steps that will be taken.  Adaptable and able to think on his/her feet.
• Written Communication – Writes clear and accurate job notes and emails.  The individual is able to read and interpret written information.  Uses appropriate vocabulary and grammar.
• Planning & Organizing – Plans and organizes work activities considering the capabilities and strengths of technicians and laborers. Focuses on key priorities.  Effectively manages multiple tasks simultaneously.  Pays attention to details. 
• Technical – Is appropriately trained and/or certified and effectively performs all production work within the company or assigned division.
• Quality – the individual demonstrates accuracy and thoroughness and monitors his / her own work, as well as that of the other crew members, to ensure quality.
• Technology – Regularly uses standard word processing, spreadsheet and job management software tools and available hardware to report job activities and create required documentation including photos of job sites.

Qualifications - Knowledge, Skills and Abilities

• Education and Experience

High school (or GED) diploma plus two (2) to four (4) years of industry experience. 

• Mathematical skills

Adequate math skills.  Ability to compute percentages and to verify the reasonableness of estimates, financial data and reports within the context of information provided.

• Computer skills

Demonstrates basic proficiency in the use of computers and computer software, especially MS Word, Excel and applicable job management software. 

• Certificates, Licenses and Registrations

Certification in performing appropriate services, e.g. Carpet Maintenance, Water Mitigation, Mold, etc.