Greeter (Guest Service Relations - GSR)
Currently seeking part-time (or potentionally full-time) friendly greeters.
MUST be able to work EVENINGS & WEEKENDS. We are open 7 days a week including most major holidays.
Position Summary:
To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some cleaning, and some clerical duties.
Requirements:
* Possess a strong sense of teamwork
* Ability to follow instructions
* Has integrity
* Takes initiative
* Fits the Nothing Bundt Cakes culture
* Has the ability to work well under pressure
* Outgoing and friendly personality
* Ability to multitask while paying special attention to detail
* Strong sales ability
* Genuine care of others needs
* Ability to work with a sense of urgency
* Wear the required Nothing Bundt Cakes uniform
Responsibilities may include but are not limited to:
* Abide by all NBC policies and procedures
* Uphold NBC’s image and brand
* Assist other departments when necessary
* Introduce walk-in guests to our bakery and our products with a guest tour
* Assist guests with walk-in orders while using creative solutions
* Suggest balloon sales, show porcelain items, and up-sell with candles and cards
* Assist phone guests by placing incoming orders
* Give cake presentations with performing quality control tests
* Operate & balance (POS) point of sale with accuracy and efficiency
* Gather guests email addresses
* Keep samples available during all hours of operation
* Maintaining a strong knowledge of NBC’s products, prices, and promotions
* Keep retail area clean, swept and neatly merchandised
* Dust all retail surfaces at least twice per week, including all counter tops, and POS stations.
* Duties assigned by crafting department such as fluffing bows and making design pieces.
* Track inventory and commission sales when applicable.
Uniform Policy for Guest Service
*Pants
Tan, tan-khaki or chocolate brown pants, shorts, Capri’s or skirts. The hems of shorts and skirts must be below the fingertips of the wearer’s hand when the wearer’s arm is resting along the outer thigh.
*Shirts
Men-Corporate-approved option with logo from current approved apparel vendor.
Women- Corporate-approved option with logo from current approved apparel vendor.
If a tank-style undershirt is worn it must be either the same color as the shirt, white, or chocolate brown.
*Brown NBC Apron ordered from currently approved vendor.
*NBC name badge from Shipp Distribution
*Shoes
Solid, one-tone, white or brown closed-toe shoes. Shoes must be non-skid, rubber soled flats. If wearing tennis shoes, they must be white or brown and any brand logo on the shoe can be white, blue, or pink coordinating with our uniform colors. Pants must be worn on the outside of the shoes.
*Socks
Solid-tone in white, brown, or black; matching sock color to pant color.
*Optional
Corporate-approved outerwear option with logo from current approved apparel vendor.
*Other Requirements:
Nail Polish – can be worn but must be neutral in color and without chips. (e.g. No lime green or bright orange).
Jewelry must be kept to a minimum, such as a watch, one bracelet, simple earrings, and one necklace and no more than two rings on each hand. Any facial piercings (other than ears) must be removed or replaced with clear jewelry).
Tongue rings must be removed.
Tattoos over the size of 1” diameter must be covered at all times during the shift.
Hair must be neatly kept and styled. If hair length is shoulder length or longer hair must be pulled back away from the face. Hair dyes must be modest in color (i.e. no bright colors such as pink, green, purple, etc.)