Program Director

Through the operation of Baltimore’s drop-in center for homeless youth, the Youth Empowered Society (YES) provides urgently-needed direct services to youth experiencing homelessness through trauma-informed peer and ally support; develops the leadership and employment readiness of youth who have experienced homelessness; and partners with youth to advocate for systems change. Our mission is to prevent and eliminate youth homelessness through the synergy of youth and ally partnerships.  The Youth Empowered Society (YES) is fiscally sponsored by Strong City Baltimore.

 The Program Director functions as an integral member of the YES team, reflecting the essential value that youth, peer and ally partnerships provide the organization with its strength and uniqueness.  The Program Director works to ensure their duties are in alignment with the values and mission of YES.

 Reporting to the Executive Director, the Program Director will be responsible for the operational success of YES, ensuring seamless and integrated program delivery and continuous quality control for YES staff and youth participants. Best practices and program design will be developed and implemented by the Program Director that mirror YES’s values and mission. The Program Director will balance the physical, emotional, psychological, and moral safety of the program for the staff and youth at all times.

Staff Development

·         Supervise four direct reports, each coordinating critical parts of our direct services and systems change work with youth – (1) drop-in partnerships and volunteers; (2) case management (with focused supports on youth engaged with the justice system, pregnant and parenting youth, and youth who use substances); (3) workforce development; and (4) rapid rehousing/housing stability.  This includes:

-          Ensuring wraparound services are provided to youth

-          Conducting regular meetings with staff to convey the underlying therapeutic framework needed to understand, identify, and address the mental health and wellness needs of youth

-          Ensuring weekly case conferencing meetings occur, by supervising and supporting case management coordinator and therapist

·         Seek partnerships and/or conduct regular trainings for the team around issue areas identified by staff members, including but not limited to: race equity, harm-reduction, trauma-informed care (via the Sanctuary Model’s SELF Community Conversations), housing first approaches and adultism

·         Deepen organizational self-care and wellness practices, with an overarching commitment to developing reoccurring partnerships with local Black/POC healing and wellness practitioners

·         Coordinate and encourage professional development opportunities for staff

Organizational Development

·         Work closely with YES’s team to study and continually develop our trauma-informed / resiliency / strengths-based approach to our work, practiced through the lens of race equity

·         Research and integrate values-aligned practices into our policies and procedures

·         Build and maintain strong working relationships with other providers, establishing a trusted referral network

·         Regularly identify and address gap areas in program service delivery through (1) conversations with staff and youth and (2) monthly client outcome analysis with coordinator team

-          Facilitate team meetings to share trends in outcomes and continually improve systems to better serve youth

-          Coordinate with Executive Director and Development Director to use trends to inform immediate and long-term funding needs

·         Continually examine the organization’s commitment to advancing racial equity across systems in Baltimore

·         Coordinate the Program Committee of the Advisory Board


·         Develop procedures and regularly oversee drop-in hours to ensure that the physical, emotional, psychological, and moral safety of the space is maintained, and that assertive case management is prioritized

·         Develop and oversee crisis intervention and response efforts for the team during drop-in hours

·         Incorporate youth voice and feedback loops in improving the quality of service of the organization, and oversee incident reporting as needed



·         Advocate with youth, staff, and community partners for equity and opportunity in matters of housing, employment, education, etc. for youth/young adults experiencing homelessness

·         Participate in relevant community initiatives

·         Assist with cleaning and organizing the center as needed

Other duties as assigned

Education Requirements

·         At least three years of case management (or equivalent) experience

·         At least three years of experience coordinating and overseeing programs

·         At least three years of supervision experience

·         Significant experience working in drop-in centers or in crisis prevention spaces

·         Experience in creatively creating safer spaces and providing grounding/healing practices for people dealing with toxic stress, systemic racism, and the complex individual and systemic trauma of homelessness

·         Possess a deep understanding of available local and regional resources and partnerships to navigate youth to stability

·         Desire to support homeless youth and young adults in a fast-paced environment

·         Experience working with youth and/or people experiencing homelessness and investment in redistributing power to youth and young adults

Welcoming demeanor and strong oral and written communication skills 

***Cover Letter Required***

 Yes and Strong City Baltimore  does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All are encouraged to apply. 

Strong City Baltimore Inc is an EEO employer - M/F/Vets/Disabled
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