Customer Service Administrator

GOLFBALLS.COM Lafayette, LA
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CUSTOMER SERVICE ADMINISTRATOR

Golfballs.com is the World Leader in Golf Customization.  In your role as a Customer Service Administrator, it’s your mission to support the Customer Service Department in providing world class experiences that foster connecting golfers to our shared passion (Golf!) through GBC’s best in class products and services.  

If you are not excited about building a career around Golf and Customer Service, please do not apply for this position.

Job Responsibilities:

  • Create Raving Fans!
    • You’ll accomplish this daily by interacting with our golfers via phone, chat, email, and other channels.  As the first line of communication, it’s your responsibility to ensure our 100% Satisfaction Guarantee with the first impression and step towards getting golfers back on course enjoying our products.
  • Create a Frictionless Customer Experience!
    • Receiving, organizing, filtering, processing, and distributing in-bound and system generated contacts, orders, and cases.
    • Supporting our Customer Service Representatives in successfully helping our golfers get their orders placed and on their way. 
  • Help GBC Grow and Get Better!
    • Document golfer interactions in our CRM to help us better understand how we can improve.  Always treat other people the way you’d want to be treated.

Expectations: 

  • Be prompt, polite, professional, and personal with customers and colleagues
  • Communicate well whether over the phone or in writing
  • Maintain strong computer skills; be innovative
  • Be prepared to solve problems and multi-task
  • Be on time and get your work done
  • Pay attention to the details
  • Work hard but, have fun!

Compensation:

  • $10-$12/hr
  • Full time position with medical, dental, and other excellent benefits

*All duties/responsibilities are subject to change and can be updated. Responsibilities occasionally may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines. 

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