IT Specialist

Department:       Director of Operations

Reports to:          IT Specialist

Schedule:             Monday to Friday 8:00 am – 05:00 pm with flexibility to take calls and troubleshoot outside of schedule (Hybrid telework 2-3 days / week). Travel 15% of time to Humble, Texas, Fayetteville, Arkansas, Springfield, Missouri, Muskogee and Oklahoma City, Oklahoma. Event shows 2-3 x year as needed. 

Who We Are:

B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With six retail locations in Oklahoma, Arkansas, Missouri, and Texas a Nationwide Education Sales Division based in Hawaii, an Events Sales Division, National Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provide sales support and infrastructure to enable our company to be prepared for future growth and expansion. 

Summary:

The IT Specialist is responsible for the maintenance, configuration and security policies for all network operating systems, security alarm systems, and AV equipment. Responsible for managing the operations, security and configuration of all hardware and software. To be successful in this position you must have exceptional communication skills and thrive in a fast-paced environment. A high level of confidentiality and discretion is required.

Essential Duties and Responsibilities:

•         Review diagnostics and assess the functionality and efficiency of all operating systems.

•         Implement and configure security measures, security policy and subscriptions for all operating systems.

•         Monitor security certificates, subscriptions, and company compliance of requirements.

•         Offer technical support and training to company staff and troubleshoot computer problems.

•         Configure, Install, update, and perform maintenance of company software and hardware as needed.

•         Anticipate and report the cost of replacing or updating computer items, Hardware, Software, and operating Systems.

•         Set up and configure Credit card Machines, Printers, AV equipment, Phone systems, Security alarms.

Skills and Qualifications:

â—        Bachelor’s degree Preferred.

â—        IT certifications Preferred.

â—        Minimum of 5 years of experience with managing Operating Systems and Networks.

â—        Expert level in all Microsoft Office 365, Outlook, Word, Excel, and PowerPoint, with the ability to prepare detailed reports, create presentations and efficiently manage company calendar(s)

â—        Ability to remain current on technical skills in addition to applying new knowledge.

â—        Advanced working knowledge of operating systems, hardware, and software.

â—        Experience with AV Equipment, Security Alarms and POS systems.

â—        Experience with Printers, Credit Card Machines, Phone systems, PC and MAC.

â—        Experience with Azsura active directory and exchange server.

â—        Experience with PANDA and Team Viewer.

â—        Experience with Annual PCI compliance Survey .

â—        Advanced working knowledge of Microsoft 365 exchange server.

â—        Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.

â—        Ability to produce reports and complete reports within deadlines.

â—        Expert level written and verbal communication skills, both in person and by phone

â—        Ability to compose communications effectively while keeping the needs of the audience in mind.

â—        Ability to adapt and respond effectively and promptly to changing situations and conditions.

â—        Strong initiative and ability to independently seek out information in a timely manner.

â—        Strong attention to detail

â—        Highly resourceful team-player, with the ability to also be extremely effective independently.

â—        Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

â—        Knowledge of principles and processes providing customer and personal services

â—        Representing the organization to customers, the public and other external sources in a professional and respectful manner

â—        Forward looking thinker, who actively seeks opportunities and proposes solutions.

â—        Ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrate the highest level of service and response.

â—        Ability to meet deadlines in a fast-paced environment.

Physical Demands and Work Environment:

This position is in a standard office environment with desktop business equipment and frequent telephone calls. The noise level is moderate. While performing the duties of this job, the team member is regularly required to sit for extended periods of time and must constantly reach with hands, arms, and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, phones, and photocopiers; extensive keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 75lbs.

Travel is required as needed to various store locations to inspect, configure, install, or maintain all software and hardware with all operating systems and equipment.

Benefits Include:

â—        Competitive Wages

â—        Optional Group Health Insurance

â—        Paid Life Insurance

â—        Optional AFLAC Policy

â—        Optional STD

â—        Optional Vision & Dental Insurance

â—        Employer Match Retirement Program

â—        PTO

â—        Wellness Day

â—        Floating Holiday

â—        Holiday Pay

â—        Team Member Discounts

â—        Growth opportunities