Reconciliation Specialist

Payentry and MPAY, Inc. Huntersville, NC
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Job Description

Job Title:             Reconciliation Specialist                                   Effective Date:               10/01/2020

Reports To:         Reconciliation Manager                                   Exemption Status:        Non-Exempt

Location:             Remote                                                                 Division:                          Reconciliation

Role:

Provide excellent customer service while executing detailed reconciliation transactions to support the compliance and efficiency initiatives of the company. Work closely with service organization to perform job duties to contribute to the world-class services we provide our clients. Key activities include bank account reconciliation, client underwriting activities, business process improvement, documentation, and follow-up to support the timely completion of reconciliation activities.

 Job Description:

·         Responsible for the daily, monthly, quarterly, and annual reconciliation of funds across all products

·         Responsible for basic banking functions for all products which may include verifying file acceptance by bank, stop payments, and ACH confirmations

·         Manages and continuously improves the escheatment process to reduce corporate risk

·         Provides support and guidance to the Customer Experience and Tax teams

·         Provides documentation and service to customers relating to financial transactions such as insufficient funds, wires, direct deposit issues and other account drafting inquiries

·         Gathers, analyses, and communicates data related to corporate financial health in weekly team meetings

·         Performs daily financial audits by processing various SQL statements and reports

·         Remains current with National Automated Clearinghouse Association (NACHA) and Anti Money Laundering (AML) compliance

·         All other duties as assigned    

Skill Requirements: 

  • Possesses ability to make confident and reasoned decisions in the execution of the Reconciliation Specialist function including processes that affect daily work.
  • Establishes and maintains an open, professional, and efficient means of communication with all customers, both internal and external.
  • Displays the ability to work effectively and efficiently to achieve goals in a highly variable and often stressful environment.
  • Interfaces with other departments and works effectively in formal and informal cross functional teams.
  • Proven ability to work independently on a team.
  • Has ability to work with minimal supervision, prioritizing workflow daily and effectively planning and organizing work responsibilities
  • Looks for opportunities to implement new innovative ways to achieve success in the role.
  • Professional display and demonstration always in one’s mode of speech, dress, and personal behavior.

Education:

Bachelor’s degree in accounting or a minimum of three years related experience and/or training.

Other Skills and Qualifications:

  • Ability to organize and prioritize tasks to meet deadlines
  • Ability to process and maintain information in a confidential manner
  • Ability to work effectively in a remote team environment
  • Commitment to a positive customer service experience
  • Proficiency in Office Suite, databases, and ERP systems 
  • Excellent interpersonal, oral, and written communication skills are required.
  • Experience with CRM systems is desirable, Salesforce.com experience is highly desirable.
  • Proficient with Microsoft Office programs including Outlook, Word, Power Point and Excel required.
  • SQL query creation and analysis
  • Ability to apply common sense understanding to carry out detailed written or oral instructions. 
  • Ability to deal with problems, involving many variables across situations, is required.
  • Good decision making, and prioritizing skills are required.
  • Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company to outside parties.
Payentry and MPAY, Inc. is an EEO employer - M/F/Vets/Disabled
 
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