Pooled Trust Customer Service Representative

CDR is a disability led, not-for-profit Corporation.  We provide services to people with disabilities and seniors within the framework of an Independent Living Model which promotes independence of people with all types of disabilities, enabling choice in living setting, full access to the community, and control of their life.  

CDR works for national, state, and local systemic change to advance the rights of people with disabilities by supporting direct action, coalition building, community organizing, policy analysis, litigation,  training for advocates, and community education.  

CDR advocates for the full integration, independence, and civil rights of people with disabilities. 

Job Summary: To act as the initial point of contact for incoming correspondence from Trust Members.  Along with ensuring that the issues that are received are being directed to the proper Pooled Trust Staff.  

 Job Duties: 

  • As a representative of CDR, be committed in all that you do to support, perpetuate, and model the CDR Mission. 
  • Receive incoming Trust phone calls and respond to simple member queries and assign the more complex issues as projects to other Pooled Trust staff
  • Process incoming mail, faxes, and emails and assign to other Pooled Trust staff
  • Assist in filing member records
  • Other duties as assigned 


  • High School Diploma
  • Moderate proficiency in Microsoft Office
  • Typing and Grammar skills
  • Great communication skills in relation to phone and email interactions
  • Call Center Experience 

 Essential Functions/Physical Requirements:  

The Job Duties are representative of the essential functions of the position. The physical requirements for this position are those typically present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Reliable transportation is necessary as there may be local day business travel required of this position. 

The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves.  CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply.  CDR will make reasonable accommodations for qualified individuals with disabilities.

The Center for Disability Rights, inc. is an Equal Opportunity Employer. All reasonable accommodations will be made. 

The Center for Disability Rights works for the full integration, independence, and civil rights of people with disabilities. It is vitally important to the mission of the organization that all employees understand, accept, and practice the values of the organization in the conduct of their work.

Successful candidates will demonstrate a commitment and or belief to the civil rights of persons with disabilities to live in the most integrated setting possible.

Center for Disability Rights is an EEO employer - M/F/Vets/Disabled
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