Parts Clerk - Jackson, TN


Job Purpose:

The Branch Parts Counter Sales position performs a variety of customer service, in store, marketing, and stocking duties related to the sale, shipping, and receiving of parts that contribute to the efficient, safe, and profitable operation of the parts department.

Essential Duties and Responsibilities:

-          Work with the Service Department to ensure a timely turnaround of parts needed for internal jobs and provide service technicians with parts as required.

-          Quote parts pricing for both shop and road repairs in a timely manner.

-          Monitor parts inventory levels and coordinate stock orders with the Memphis Inventory Clerk.

-          Source and secure non-stock parts from various vendors for shop and road jobs.

-          Answer questions, provide price quotes, inform of companion part requirements, and parts specials to both walk-in and phone-in customers.

-          Keep internal and external customers informed on the status of special and/or backordered parts and notify them when the parts arrive.

-          Follow prescribed cash, credit, and check processing procedures when conducting transactions at the parts counter.

-          Process cores, parts warranties, and vendor returns as required.

-          Verify and receive all inbound shipments in a timely manner.

-          Securely package and process parts for shipment to customers and other branches.

-          Ensure that credits are processed and issued correctly.

-          Notify the Corporate Parts Manager of out of stock parts and or shop materials that require immediate attention.

-          Ensure that technicians are submitting properly completed parts requisitions when requesting parts.

Other Duties and Responsibilities:

-          Keep parts department neat and orderly.

-          Maintain customer goodwill by greeting and acknowledging all customers.

-          Assist in physical inventory counts.

-          Use company resources and equipment safely and proficiently.

-          Handle customer complaints and concerns in a professional manner.

-          Attend all departmental meetings and training as required.

-          Assist with resolution of stock and order issues.

-          Locate out of stock parts from outside sources and submit emergency orders as necessary.

-          Participate in preparing and taking annual physical inventory.

-          Be alert to practices that waste supplies, utilities and time.

-          Answer phone calls, providing price quotes and other information.

Other Duties and Responsibilities (continued):

-          Any and all other duties as assigned by management.

Qualification Requirements:

-          High School Diploma or equivalent

-          Good organizational skills

-          Minimum 2 years of experience in a parts department

-          Must demonstrate communication and organizational skills to include the ability to apply logic and constructive thinking to solve problems.

-          Provide effective oral and written communications to customers, management and vendors.

-          Perform mathematical calculations, including decimals and percentages.

-          Must be PC literate and possess a thorough working knowledge of Microsoft Excel, Word and Outlook

-          A working knowledge of service operations and computerized parts programs.

-          Must be able to push, pull, lift, or move up to 50 lbs.

 Employment Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract. Management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the American with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer.





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