The Branch Parts Counter Sales position performs a variety of
customer service, in store, marketing, and stocking duties related to the sale,
shipping, and receiving of parts that contribute to the efficient, safe, and
profitable operation of the parts department.
Essential Duties and
with the Service Department to ensure a timely turnaround of parts needed for
internal jobs and provide service technicians with parts as required.
parts pricing for both shop and road repairs in a timely manner.
parts inventory levels and coordinate stock orders with the Memphis Inventory
and secure non-stock parts from various vendors for shop and road jobs.
questions, provide price quotes, inform of companion part requirements, and
parts specials to both walk-in and phone-in customers.
internal and external customers informed on the status of special and/or
backordered parts and notify them when the parts arrive.
prescribed cash, credit, and check processing procedures when conducting
transactions at the parts counter.
cores, parts warranties, and vendor returns as required.
and receive all inbound shipments in a timely manner.
package and process parts for shipment to customers and other branches.
that credits are processed and issued correctly.
the Corporate Parts Manager of out of stock parts and or shop materials that
require immediate attention.
that technicians are submitting properly completed parts requisitions when
Other Duties and
parts department neat and orderly.
customer goodwill by greeting and acknowledging all customers.
in physical inventory counts.
company resources and equipment safely and proficiently.
customer complaints and concerns in a professional manner.
all departmental meetings and training as required.
with resolution of stock and order issues.
out of stock parts from outside sources and submit emergency orders as
in preparing and taking annual physical inventory.
alert to practices that waste supplies, utilities and time.
phone calls, providing price quotes and other information.
Other Duties and Responsibilities
and all other duties as assigned by management.
School Diploma or equivalent
2 years of experience in a parts department
demonstrate communication and organizational skills to include the ability to
apply logic and constructive thinking to solve problems.
effective oral and written communications to customers, management and vendors.
mathematical calculations, including decimals and percentages.
be PC literate and possess a thorough working knowledge of Microsoft Excel,
Word and Outlook
working knowledge of service operations and computerized parts programs.
be able to push, pull, lift, or move up to 50 lbs.
Employment Disclaimer: To perform this job successfully, an
individual must be able to perform each essential duty and task satisfactorily.
The requirements listed are representative of the knowledge, skill and/or
ability required. Reasonable accommodations will be made to enable individuals
with disabilities to perform the essential functions. This job description is
not a contract. Management reserves the right to change its contents at any
time. This organization complies with the guidelines set forth in the American
with Disabilities Act of 1990 and does not discriminate on the basis of race,
color, religion, national origin, ancestry, sex, age, disability or status as a
disabled veteran or veteran of the Vietnam era. This organization is an Equal