Front Office Receptionist:
· High volume holistic urgent care and primary care facility in North Scottsdale is seeking a full time front office receptionist. You must have a passion for holistic medicine and a desire to make the world a better place. The ideal candidate will possess the ability to multi-task, exhibit flexibility, be detail oriented and accurate. Organization and professionalism is a must.
Job Duties:
· Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies, verifying receipt of supplies; scheduling equipment service and repairs as directed by the Office Manager.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Qualifications:
· 3 + years of experience working in a medical front office or similar client/patient facing fast paced environment
· Proficient in EMR
· Computer proficient
· Fast-learner
· Stellar customer service skills