Customer Support Engineer
MPAY Inc. Waltham, MA Salary plus comprehensive benefits

Customer Support Engineer

Do you love technology? Are you looking for a team-oriented environment and the opportunity to get involved in producing innovative business solutions? Join the MPAY Team! We are looking for a Customer  Support Engineer to join our scrum teams in Waltham, MA!

As a Customer Support Engineer, you will help ensure that MPAY's client support is of the highest quality.

What will you do?

  • Research, investigate, analyze and resolve problems regarding MPAY’s products.
  • Communicates with internal and external customers and government authorities and responds to tax inquiries.
  • Educate clients on MPAY’s products to ensure understanding of each product’s capabilities.
  • Follow-up with clients to ensure satisfaction of service received.
  • Provide excellent service to clients.
  • Monitor Support queue to ensure timely resolution of incidents.
  • Gather required information from clients and escalate issues to other internal resources according to pre-defined process as required.
  • Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool.
  • Author new knowledge base articles.
  • All other duties as assigned.     

 What do you need?

  • Proficient with PC applications/workstation, Windows, Microsoft Office required.
  • Passion for customer Service.
  • Experience in payroll or financial services a plus.
  • Excellent oral and written communication skills.
  • Able to work autonomously with excellent time management skills.
  • Ability to troubleshoot and problem solve.
  • Ability to handle multiple tasks, projects and software systems at the same time.

What do you gain?

  • Competitive pay
  • Company-provided medical, dental, life and disability benefits
  • 401(k) plan with matching company contributions
  • Health Savings Accounts with company contributions
  • Generous paid time off package
  • Fantastic team environment

Who is MPAY?
MPAY Inc. offers human capital management services to over 60,000 employers throughout the US. Payentry, MPAY's cloud-based SaaS platform, provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.

MPAY's mission is “Helping people get the most out of their workday” and providing the best systems and support for growing our clients' businesses. If you're ready to join us in that mission and advance your career, click the "Apply Today!" button to join the MPAY team!

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