Lead Beverage Shift Manager
Valley Forge Casino Resort King Of Prussia, PA Depends upon skills and experience
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Summary

Responsible for the daily operations of the Casino Beverage operation. Works hands-on with casino beverage personnel to ensure highest quality of beverage operational execution within established concepts.

 

Job Duties

Assists in managing the human resources in the department in order to attract, retain and motivate employees.  Provides high quality service and product to guests while adhering to budget constraints by managing the casino beverage operations in accordance with Company policies and procedures.  Respond to guest trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Create, recommend and implement promotions and ideas to capture more in-house guests and a larger share of local market. Monitor and control the maintenance/sanitation of the outlets and equipment to protect assets, comply with regulations and ensure quality service.  Must schedule shift managers and hourly team members. Oversees beverage shift managers, casino beverage service and ensures guest satisfaction with orders delivered in a timely manner. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board.  Authorized to issue and activate casino access cards. 

 

Qualifications

 

High school diploma or equivalent.  Two years previous work experience in food service is preferred.  Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board.  Must have full working knowledge of MICROS POS.  Must be Serv-Safe certified.  Must be TIPS or RAMP certified.  Must be knowledgeable and adhere to all PLCB regulations. 

 

 

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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