Membership Relations Coordinator

CHARLESTON METRO CHAMBER OF COMMERCE

JOB TITLE:               Member Relations Coordinator

Division:                    Membership

Reports to:                Senior Vice President of Membership & Corporate Partnerships

FLSA Status:             Exempt 

ABOUT THE CHAMBER

The Charleston Metro Chamber of Commerce serves as our region’s collective voice to drive solutions for our thriving community. We work alongside our 1,700 members, who represent over 170,000 professionals, to initiate, advocate and empower our region to advance a prosperous business environment.  From increased infrastructure investment, addressing the housing attainability crisis to serving as a catalyst for building a local talent pipeline and workforce, the Chamber is at the forefront of providing solutions to advance Greater Charleston.

JOB SUMMARY

We are now hiring a Membership Relations Coordinator that reports directly to the Senior Vice President of Membership & Corporate Partnerships. The Membership Relations Coordinator will be responsible for execution and support of all things member retention. The position will address retention, and effective roster buildout, across various stages of investment level. This position will serve as the primary relationship manager with longstanding-non leadership circle members (among others).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cultivate and maintain relationships with assigned book of business. Serve as the primary point of contact for all members in assigned book of business and work to engage each member company based on their business priorities and Chamber platforms. Mapping these priorities to our work will be key to retention.
• Membership team lead for CRM database, Growthzone
• Assist membership team with data management and entry for Growthzone
• Secure annual membership commitments from assigned book of business.
• Assist sales team with activities focused on new member engagement and retention.
• Work in collaboration with finance team for all monthly renewal correspondence and oversee, manage, and execute the monthly renewal mailing (printed) & emailing for all members, across all tiers (in collaboration with Finance and Executive office).
• Engage with other divisions and staff members as needed with a focus on membership retention.
• Assist with other duties as assigned and in support of the overall mission of the Chamber and Membership Division
• Manage the Chamber’s new member orientation program, Chamber 360. The coordinator will be responsible for the design, implementation, and messaging (in collaboration with marketing team and the SVP of Membership) of the Chamber’s orientation and onboarding experience.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel may be required for business-related activities.

CERTIFICATES, LICENSES, REGISTRATION

• Must maintain the ability to pass a criminal background check
• Must maintain a valid driver's license, and/or access to reliable transportation, and automobile insurance acceptable to the Chambers liability insurance provider.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in any field
• Minimum of 2 years in a customer relations/retention related field required
• Preferred experience working for a membership based organization
• Demonstrated ability to meet and exceed monthly goals
• Strong organizational skills, project management and critical thinking with the ability to maintain attention to detail.
• Knowledge and ability to work in a CRM database and Microsoft Office
• Self-motivated and team oriented
• Ability to embrace change and respond to daily situations that arise

SKILLS AND ABILITIES

LANGUAGE SKILLS

• Excellent oral and written communication skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or budget reports.
• Ability to effectively present information and respond to questions from customers, managers, and employees using tact, courtesy and cooperativeness.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
  

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity, and initiative.
• Ability to exercise discretion while managing confidential information.

OTHER SKILLS AND ABILITIES

Computer Knowledge to include: Microsoft Office programs (Outlook, Office, PowerPoint, Excel), Customer Relationship Management software/database knowledge

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee occasionally works in adverse weather conditions. Employee may be exposed to dust, odors, extreme cold or heat. The noise level in the work environment is usually moderate.