Dispatch Coordinator 1
At FirstCall, our work carries weight—we keep communities safe, operations moving, and sometimes, lives intact. That sense of responsibility shapes every part of who we are. Here, calmness meets urgency, empathy fuels precision, and every dispatch—no matter how complex—is handled by someone who cares enough to get it right. People may join our team thinking it’s just a job, but stay because they discover something rare: a team that has their back, leaders who want to see them grow, and an environment where accountability isn’t about blame—it’s about pride. We are the unseen partner our customers rely on—the ones who fix problems before they’re noticed, embrace technology to work smarter, and deliver so consistently that our clients keep entrusting us with more. We move fast, care deeply, and get things done—not for recognition, but because doing things right matters. This is a place where great people become extraordinary, and every day presents the opportunity to become a hero, all the while moving each other one step closer to the lives we want. Yes, dispatching is tough and often thankless, but here, no one does it alone. Together, our empowered team turns every mission into excellence, saving the day once again.
We are currently seeking a Dispatch Coordinator to join our team in Greenville, SC. This position is for various flexible 1st, Mid, and 2nd shifts. Training Thursday- Sunday 9am-8pm. Dispatch Coordinators will undergo comprehensive training to develop proficiency in essential areas, including company software systems, professional phone etiquette, and internal operational procedures. This foundational knowledge equips them to manage a wide range of service requests with accuracy, efficiency, and a customer-focused approach.
Qualifications:
- Exceptional customer service skills
- Exceptional communication skills, including written and verbal
- Empathy and compassion
- Ability to be self-motivated
- Ability to be held accountable
- Ability to multitask
- Self-organizational skills
- Geographical knowledge or map-reading skills
- Superior typing and basic computer skills
- Experience and/or training in customer service, dispatching, project management, or equivalent combination of education and experience
- Knowledge of the service industry is favorable but not required
Routine Duties:
- Take incoming customer service requests via email and telephone
- Schedule and coordinate service calls as calls are received
- Create dispatch tickets for service calls
- Dispatch Service Technicians, one request at a time
- Debrief Service Technicians after completion of service request
- Follow complex processes via guided prompts to ensure procedural compliance
- Re-train on updated procedures based on customer demands
- Maintain the dispatch board/schedule
- Relay ETA information to customers
- Follow up on all pending and recommended work with customers utilizing the pending work log
- Prioritize handling of urgent tasks by actively monitoring inbound contacts
Ideal Team Member:
- Enjoy problem-solving and working with a team.
- Trustworthy, self-sufficient, and motivated.
- Personable and have a nice “phone voice.”
- Can get along with different personalities and people from all walks of life.
- Thrive in chaos, maintain calm under pressure, and can think on their feet.
- Have common sense, learn quickly, and understand the importance of doing a great job—especially with the mission-critical nature of FirstCall’s service.
- Organized, detail oriented, and clear communicator.
- Tech savvy
What We Offer
- A positive, friendly, and improvement-focused environment with openness, honesty, and accountability for all - employee tenures are measured in years, not months
- Medical, dental, and vision insurance options
- Supplemental benefit options (long/short term disability, critical illness, accident)
- Life insurance
- 401k savings plan with company matches
- Shift, quarterly, and yearly bonuses
- Paid Time Off
- Room for career advancement
Our Vision
Our vision is to be the nation’s most trusted invisible force—working behind the scenes to keep America moving. We strive to set the standard for responsive, intelligent dispatching by operating as a true extension of our clients, safeguarding the comfort, safety, and continuity of everyday life by resolving problems before they’re felt. We aspire to empower a high-performing team that operates with ownership, accountability, and care—earning deep trust from clients who depend on us to keep vital environments running. Through continual improvement and advanced technology, we aim to create calm, stability, and real impact in the essential spaces people rely on every day.
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