Incorporated is a manufacturer and importer of sprayers, mist blowers, air
blowers, and cut-off saws. We have been
in business for over 75 years and in Newport News for 50+ years. We sell into the home hardware, lawn &
garden, janitorial supply, and construction industries. Solo is a world-wide company with offices in
Virginia, Germany, New Zealand, South and Central America, and China.
Summary – The Technical services
representative assists customers with general questions of Solo products,
including pricing details, availability, order status, and information on
general use as well as repair/maintenance. As a part of the Technical Services
Department, the technical services representative will work closely with the
customer service department to ensure product expectations are met. Basic knowledge of small engine
operation/repair and lawn and garden experience is helpful. This position operates
under general supervision. Utilizing written manuals, standard procedures and
guidelines are essential.
Assist with incoming
purchase orders & phone orders in a timely and professional manner
Answer any technical
related questions in regards to usage/repair of Solo’s products.
Check in equipment
being dropped off, or shipped in for repair.
repair estimates for equipment in for service.
Completing repair work
in a timely manner.
Assist in developing
technical related bulletins.
Determine if customer
situations need to be escalated to the supervisor.
File and follow up on
customer claims (shortages, price differences, etc.)
understanding of customer accounts as well as Solo products and parts
Check and respond to
technical related emails daily. Work
with Supervisor to pick, pack and ship No-Charge warranty parts daily.
Other duties as
Knowledge, Skills & Abilities:
Sound understanding of
outdoor lawn and garden equipment and small engine repair.
Mathematical ability: addition,
subtraction, multiplication, or division.
Computer skills to
manage and process data for use by self and others using SAP, word processing,
Outlook and spreadsheet software programs.
Ability to use office
machines such as a computer, scanner, calculator, typewriter, fax, photocopier
and credit card machine.
Ability to read and
understand documents such as equipment and procedures manuals, reports and
Ability to communicate
effectively both verbal and written means.
Ability to multi task
Interpersonal skills to
work effectively and respectfully with others.
High School diploma or GED; 4-5
years related experience or equivalent combination of education and experience.
Reading reports, use computer, and
work with various office equipment. Major portions of the work day require
speaking with customers on the telephone. Moderate lifting of up to 35 pounds.
Work will be performed in a repair
NOTE: These statements
are intended to describe the general nature and level of work involved for this
job. It is not an exhaustive list of all responsibilities, duties and skills
required of this job.