Service Manager

Job Description

Restaurant Group looking for a true leader to manage all functions of the business, as it relates to employees. Reports directly to the General Manager.

Primary Responsibilities:

• Selection, development, and performance management of employees.
• Establish and maintain service standards for personnel performance and customer service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Monitor the actions of all employees to ensure they are up to company standards.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return customers.