Service Manager

Job Description

Restaurant Group looking for a true leader to manage all functions of the business, as it relates to employees. Reports directly to the General Manager.

Primary Responsibilities:

  • Selection, development, and performance management of employees.
  • Establish and maintain service standards for personnel performance and customer service.
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Monitor the actions of all employees to ensure they are up to company standards.
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return customers.
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