Purpose and Objective:
To operate the Club at the highest standards of club
management excellence and to deliver financial
results that are aligned with the goals of the Franco’s
To Communicate clearly to all team members
(Managers & Staff) that the club’s mission is to provide excellence in member care and facilities while
returning a profit of 20% or better.
Reviewing relationships and opportunities to
reduce expense wherever possible.
To facilitate and encourage a culture of “World
Class” hospitality through innovative and solutions-oriented leadership.
To coach and mentor all team members to be
‘peerless’ in our industry.
Chair weekly management meetings.
Lead and Mentor management team to become
Liaise with Finance Director to ensure accurate
timely reporting of all revenue, expense statements and capital improvement
budgets for all departments.
Operate comfortably with Netchex, Club
Automation, Elements, Excel, Outlook, etc.
Direct the Management team to develop
and implement an annual operating plan for each of their departments. This plan
will outline goals, objectives, and methodology and should align with the
annual department budget which is also prepared by each Department Manager.
Direct revenue departments to increase
member uptake through improved marketing and service delivery.
Ensure smooth day-to-day operations by
keeping team members well informed of processes and accountabilities while
moving action items forward.
Liaise with Property Maintenance
Engineer and Housekeeping Manager to oversee facility cleanliness, maintenance
and any design improvements.
Work closely with ownership on club
upgrades & Cap Ex projects in conjunction with owners.
Membership Sales & Marketing:
Direct the Club’s weekly sales meeting including
a review of all activity, outreach, membership reports and financial results to
ensure targets are being met.
Liaise with Creative Marketing Director for
development of internal and external advertising.
Oversee web site accuracy, creative writing
& imagery, functionality & metrics.
Participate fully in recruitment of exceptional
candidates for all club positions.
with HR Director to communicate employee benefits, training, and professional
Managers on matters relating to employee performance improvement plus reward
and recognition programs.
team of 15-20 managers
Club Staff of 200+
of 5 years Management experience in Fitness/Hospitality Industry
track record for Innovation/Problem Solving/Decision Making
financial acumen, ability to analyze financial data to make sound business
decisions (profit & Loss statements, AR, Revenue Generation, Cost
and marketing experience
in the position, a proven track record of success in management and in-depth
knowledge of the fitness/hospitality industry is a must.
possess a demonstrated commitment to the highest personal, professional and
ability to communicate in a clear and compelling manner is imperative, as is
supporting a human resources strategy that supports teamwork and continuous
have excellent management, communication and organizational skills. Willing to continuously
assure operational excellence.
persistent, analytical, thorough, attention to detail and willing to work long
flexible hours including holidays and weekends.
identify problems, research the issues, recommend solutions and implement the
to coach, motivate, educate and mange staff to provide excellent customer
to manage efficiently with budgetary constraints.
to improve professionally, learn new skills when needed, and stay up-to-date
through experience and continuing education.
This job description
is not intended to be all-inclusive. It is understood that the employee will
also perform reasonable, related duties if requested by immediate supervisor or
other management staff.
Franco's Athletic Club is an EEO employer - M/F/Vets/Disabled