Account Support Specialist

Xpressdocs is a leading provider of direct marketing solutions for enterprises and franchises. Our industry recognized proprietary software solution features an efficient way to produce integrated marketing campaigns that include print, email, and social media. Platform users can easily customize and order full-service direct mail, digital and offset printing, custom packaging, bindery and finishing services. Xpressdocs powers marketing efforts for hundreds of national brands, across a variety of industries including real estate, professional services, franchise businesses and healthcare.

Description

Xpressdocs is looking for an experienced Account Support Specialist to join our team. In this role you will be responsible for helping customers by providing product and service information and resolving technical issues. You will deliver communication between customers and production, handling all details of jobs from estimating to shipping of finished product to meet due dates.

Responsibilities

·         Professional Customer Service – anticipate requests of customers while creating and building strong customer relationships.

·         Partner with clients through a strategic and consultative approach.

·         Meet multiple priorities in a demanding and deadline driven environment.

·         Work independently with an initiative to complete daily tasks.

·         Effectively document, organize, and communicate requirements and expectations

·         to successfully manage projects and service levels.

·         Make recommendations for the scope, tasks, goals, and execution of client projects.

·         Display and demonstrate product knowledge, emphasizing value-added features.

·         Recognize growth opportunities and present to account management.

·         Be proactive in responses to solving issues and providing communication to support teams.

·         Provide user training through online Webinar presentations or online meetings as needed.

·         Excellent organizational/follow-up skills to oversee multiple projects.

·         Provide accurate estimates for customers and follow up accordingly.

·         Coordinate with Customers, Prepress, Production, Finishing and Shipping departments all functions needed relating to each customer’s order.

·         Provide information about the daily production workflow to ensure timely delivery to customers

Requirements

• Minimum 3 Customer Service Experience in similar environment
• Minimum 3 Years Print Experience
• Must be quality conscious, detail orientated, organized and self-motivated
• Excellent verbal and written communication skills.
• Demonstrated experience and knowledge of the Marketing and Sales process.
• Ability to manage customer expectations with production schedules.

Preferred Skills and Abilities:

• Strong analytical and customer service skills.
• Highly detailed oriented with strong organizational and time management skills.
• Ability to solve problems and provide solutions.

Physical Requirements

·         The ability to lift 10lbs on a regular basis

·         The ability to sit at a desk up to 80% of the time

·         The ability to stand and walk up to 20% of the time

·         The ability to move safely over uneven terrain

·         The ability to move throughout all departments within the company, including our production areas

·         The ability to be around loud machinery

·         The ability to be confined in a small area, such as a cubical

·         The ability to travel up to 10% of the time as needed

·         The ability to operate phones and computers

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Fun, energetic, casual office centrally located in North Fort Worth
• Medical, dental, vision, and life insurance
• 401K with company matching
• Paid holidays, vacation, and personal time
• Free parking

Xpressdocs promotes a healthy lifestyle by providing a non-smoking environment. Xpressdocs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.