Affidavit Specialist

Machol & Johannes, LLC and its affiliates is a premier collections law firm operating in Colorado, Washington State, Oregon, New Mexico, Wyoming, Idaho, Utah, and Oklahoma. We offer representation and customer service in the fields of Collection, Bankruptcy, and Creditor Rights.

The Affidavit Specialist is responsible for ordering and escalating affidavit requests, as well processing incoming affidavits from the various clients we represent. This position is in a high-volume production environment, with an emphasis on detail and customer service.

Primary Responsibilities:
• Prepare and follow-up on affidavit requests sent to clients
• Escalate urgent requests and specialty affidavits
• Investigate and resolve client exceptions
• Receive and respond to client requests within established timelines
• Identify and recommend improvements to process workflow
• Build and maintain proactive, professional client relationships
• Other duties as assigned.

Job Qualifications:
Experience:
• Outstanding business-to-business and inter-departmental customer service
• Proven experience meeting strict, often short deadlines under high pressure
• Understanding of collection litigation practices and requirements
• Troubleshooting issues and communicating solutions verbally and in writing

Knowledge, Skills, and Abilities:
• Ability to maintain knowledge and familiarity with policies and procedures
• Ability to manage time effectively
• Extremely high attention to detail
• Proficiency in Microsoft Office Suite, with advanced use of Excel
• Ability to focus on complicated and/or repetitive tasks for extended periods
• Thorough troubleshooting and research skills
• Capability of working independently and with minimal supervision
• Strong technical aptitude, and excellent communication skills

Working Environment:
• Majority of this position will be in a professional office environment
• Sitting - 80%, Standing/Walking - 20%
• Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
• Will occasionally need to lift up to 50 lbs.

Benefits
This is a full-time position that is eligible for our total rewards package, including multiple medical & dental plan options, vision coverage, life and disability offerings, flexible spending accounts for health and dependent savings, health savings account and a 401(k) plan. We have a great deal of voluntary benefits including a supportive Employee Assistance Program, a Health Saving Account and a Flexible Spending Account as added benefits to our medical plans. We offer various discounts of up to 40 percent on more than five million products and services, including Computers and Electronics, Theme Parks, Vacation Packages, Cell phone provider discounts up to 22% off your monthly statement, Car Rentals, and Hotels, Gifts and Retail Shopping, Child and Senior Care Products and Services, Movie Tickets and Video Rentals. Each employee will receive a fully paid Eco Pass for transportation. We offer vacation and sick time, flexible scheduling and a year-end bonus potential.

Compensation is based upon education, salary history and experience. Qualified applicants must be eligible to work in the United States without visa sponsorship. Machol & Johannes, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.