Benefits Coordinator
Position Summary:
This position assists the NetBenefits Department in implementing the NetBenefits module for new and existing clients. This position also provides daily assistance to all NetBenefits clients while performing the duties of Benefits Coordinator.
Essential Functions:
ï‚· Works with new and existing clients to implement the NetBenefits module in the system.
ï‚· Works closely with the Implementation Department to ensure these NetBenefits implementations are set-up correctly and timely.
ï‚· Works with existing NetBenefits clients in helping to set up their annual open enrollments, plan renewals and plan transitions
ï‚· Conducts trainings with new and existing clients to walk them through how to utilize the NetBenefits module.
ï‚· Assists in researching and resolving client uses related to NetBenefits and COBRA, strategizing with COBRA when necessary to assist with this research.
ï‚· Answers incoming client calls related to NetBenefits daily.
ï‚· Assists with any projects related to NetBenefits
ï‚· Assists as back up to COBRA Team in all COBRA related tasks.
ï‚· Keeps abreast of the NetBenefits/COBRA module and changes or development releases that may apply to a NetBenefits/COBRA client.
ï‚· Establishes and maintains a positive working relationship with clients and co-workers to promote a quality service image.
ï‚· Performs other work-related duties as assigned
Success Factors/Job Competencies:
ï‚· Excellent Communication Skills
ï‚· Excellent Customer Service Skills
ï‚· Ability to Multi-Task
ï‚· Team Player
Preferences:
ï‚· Benefits Knowledge
ï‚· COBRA Knowledge
Special Position Requirements:
ï‚· Some weekend or after hours work is required based on volume level of Implementation Set-Ups.
ï‚· Travel to and from Post-Office 3 – 5 times a week in absence of COBRA Support.
Performance Standards:
ï‚· Quality of Work
ï‚· Timeliness of Tasks Completed
ï‚· Team Work ï‚· Customer Satisfaction ï‚· Job Knowledge ï‚· Time Management & Organization
ï‚· Absence & Tardiness
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.