Customer Service Representative

Role and Responsibilities:

• Ability to analyze detailed information regarding customer invoices, payment and policy status questions
• Deal directly with customers either by telephone, electronically or written correspondence
• Respond promptly to customer inquiries and maintain confidentiality
• Handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquireis, comments, complaints and details of actions taken
• Follow-up on customer interactions
• Maintain a positive work atomosphere by interacting and communicating in a professional manner
• Maintain standards and achieve goals
• Continually learn new and updated enhancements and changes
• Support open communication between all team members and management to ensure department objectives are met

Qualifications Requirements

• Prior customer service experience required, preferably in the insurance industry

Skill Requirements

• Computer skills including Microsoft Office
• Previous experience with accounting or billing software is preferred