Customer Service Representative

Local Veteran owned apparel company is seeking motivated individuals to support our rapidly growing Fortune 5000 Company. The successful Customer Service Representative will be reliable and able to work with minimal supervision. They will act as the liaison between Nine Line Apparel and our valued customers. This individual must be self-motivated, hard-working, and display strong ethics. Also, they must also have the ability to fluctuate their work schedule as needed.

Responsibilities:

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Assist with placement of orders, refunds, or exchanges.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel orders.

• Inform customer of deals and promotions.

• Work with customer service manager to ensure proper customer service is being delivered.

Requirements:

• High School Degree

• Basic computer skills

• Strong phone and verbal communication skills

• Ability to multi-task, set priorities, and manage time

• Be able to identify the customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Have a positive attitude and work in a group environment.

Hours:

Monday thru Friday: 12pm - 8pm

Rotating Saturdays.

About the company:

The name ‘Nine Line’ is iconic in nature and easily recognizable by any service member – past, present, or future. In combat, a Nine Line is an emergency medevac request, and is often the difference between life and death for the most severely wounded.

Two Army officers (and brothers), CPTs Daniel & Tyler Merritt, started Nine Line Apparel in a garage. When deciding to create their own apparel line, the Merritt brothers desired to create a brand that advocates for military, veterans, and patriotic Americans.

Nine Line’s success is due to the initiative, innovation, and exemplary customer service run by its dedicated staff. In just a few short years, they have grown to employ more than 100 Veterans, Military Spouses, and Patriotic Americans out of a warehouse just a short distance from historic downtown Savannah, GA.