Customer Support Associate

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Customer Support Associate

Industry leader in Generic Drugs

South Brunswick, NJ

 

COMPENSATION

Competitive salary + benefits

 

DESCRIPTION

The Customer Support Associate will be working in a new division called Emerging Markets; Emerging Markets = NEW/Developing countries that has the company product lines such as solids, Injectables, OTC, etc.

The CSA will ensure that services are provided to their assigned territory, meets and exceed customer requirements, while maintaining relationship with key customers & Stakeholders for future revenue growth. The SCA will also coordinate with their contact in India and in the assigned region in order to successfully complete his/her functions.

The SCA Will report to the Vice President of Emerging Markets.

RESPONSIBILITIES

·         Learn about assigned countries, regulatory framework, etc. in order to augment market knowledge and put it to use in the present job whenever the opportunity arises.
  • Email with customer, regarding: Status of orders, payments, inquiries, and following-up on existing orders, etc.
  • 30% of day Addressing customer questions and concerns with prompt responses and action while Co-coordinating with India, for essential support of deliverables.
  • 20% of the week reporting to the manager a summary of customer activity and staying on top of the latest happenings and trends while identifying new business development opportunities

 

REQUIREMENTS

  • Reading, Writing, Comprehension & Speaking proficiency in SPANISH and ENGLISH
  • B.S./B.A. in natural sciences/science/management OR equivalent experience
  • 2+ years' experience handling back end support to customers in the Generic Pharma industry
  • Experience in handling customer support for Latin American countries and Microsoft Suite (Word, Excel, PowerPoint)

 

 

Ajulia Executive Search is a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential search for one of our preferred clients. It is a direct hire position that includes competitive compensation and full comprehensive benefit package.

 

 

 

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