Individual Travel Agent

Fellowship Travel - Individual Travel Agent

Are you interested in coordinating the travel logistics for non-profits so they can focus on the bigger picture? Or, helping a university offer study abroad programs to encourage students to engage with different cultures? Our client base is growing, so we are ready to add some more customer-focused, detail-oriented and self-motivated team members to the Fellowship Travel (FTI) family.

Job Description

As an Individual Travel Agent, reporting to the Individual Sales Manager, you will respond to incoming requests for international and domestic travel with the best itinerary options, providing exceptional customer service. If you love to travel and are passionate about planning trips that change lives, you would be a great addition to our team!

Duties:

• Provide flight, hotel, and group transportation that meet our customers' unique travel needs (no cold calls)
• Utilize our reservation systems as well as our Humanitarian and Consolidator Air Contracts to find the best airfare rates and itineraries
• Advise clients on international requirements and travel options, such as: visas, passports, insurance, stopovers, etc.
• Book reservations in Amadeus GDS, email client quotes and process payments
  
• Build your client base by asking for additional trips and customer referrals
  
• Participate in comprehensive training relevant to the travel industry
  

Required Skills:

• Strong customer service skills that build long-term relationships with your clients.
  
• Excellent verbal and written communication skills
  
• Ability to multitask in a fast-paced environment
  
• Strong attention to detail and accuracy with data entry
  
• Ability to learn new processes quickly
  
• Solid computer skills, including: Microsoft Excel, Work and Outlook
  
• High school diploma
  

Desired Skills:

• Previous travel industry or sales experience
  
• Strong working knowledge and understanding of international airfare pricing rules and procedures, hotels, tour operators, etc.
  
• Ability to anticipate clients' needs and address them even before they are asked
  
• Proficiency with Amadeus or a similar Global Distribution System
  
• Extensive personal travel experience
  
• Bachelor's degree
  

Benefits:

• Competitive salary and bonuses based on sales performance
  
• Monthly incentive programs
  
• Health insurance and dental reimbursement plan
  
• Matching IRA-100% vested from day one
  
• Vacation, holidays, and sick days
  
• Company-sponsored outings, cookouts and celebrations
  
• An annual stipend + 3 additional vacation days to visit new international destinations
  
• IATA membership card - Gives you access to free (or discounted)  familiarization trips!
  

About Fellowship Travel

For the past 35 years, we have enjoyed assisting travelers & sharing our passion for learning more about the world. As a family-owned business focused on serving hundreds of non-profits (university, ministry, & humanitarian organizations), we value creating relationships that extend beyond the workplace. We think of our clients as partners & our coworkers as family. Since we're small, every associate matters, to the company & to each other. We have a casual office environment, but when it comes to serving our customers, we’re all business.  A career with FTI may be for you if you want to be a part of a team where your contributions are rewarded & a work/life balance is a real thing.