IT System Administrator

Fidelity Building Services Group (Fidelity BSG) is looking for an IT System Administrator to become an integral part of our IT Team! As a member of our IT Team, you can look forward to a culture that supports teamwork, cultivates a healthy work environment, and affords an opportunity for unlimited career growth. 

Job Summary:

The Systems Administrator’s role will support end-users, endpoints, and systems, onboard new employees, implement new software and hardware, provide training and advice, and serve as a strong IT support resource.  The duties include server and network management, systems maintenance, monitoring and troubleshooting devices and applications. The Systems Administrator responsibilities also include project level research and support.

Primary Responsibilities:

• Administers end-user workstations and supports end-user activities on a primarily Microsoft Windows-based local area network (LAN).
• Investigates end user problems, performs diagnostics, and identifies their source; determines possible solutions; tests and implements solutions.
• Installs, configures, and maintains company computers, Windows networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
• Perform and/or oversees software and application installation and upgrades.
• Adheres to network security, managing host security, file permissions, and file system integrity 
• Maintains confidentiality regarding the information being processed, stored or accessed by the end-users on the network.

Qualifications:

• Excellent customer service skills.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Knowledge of Windows 10, Microsoft Office Products, Adobe Acrobat, Remote Desktop Services, Endpoint security, TCP/IP, NFS, VMWare, Wifi Security, Samsung and Apple Mobile Devices, and Active Directory. 
• Ability to identify and resolve computer system malfunctions and operations problems.
• Working knowledge of networking protocols, hardware, and networking software.
• Ability to learn new technologies and support cloud hosted systems.
• Organizing resources, establishing priorities, and executing on service desk tickets.
• Excellent verbal and written communication skills.
• Ability to communicate technical information to nontechnical personnel.

Benefits:

• Medical, dental, vision, life, and disability insurance.
• 401(k) and company match program.
• Paid Time Off (PTO) and paid company holidays.

About Us:

Fidelity Building Services Group (Fidelity BSG) is a leading national provider of technical building services and solutions for the commercial and industrial facilities market. Our product and service offerings include Building HVAC/Mechanical Systems, Building Automation & Controls, Systems Integration, and Emergency Generators.