Manufacturing Office Support

A well-established aerospace manufacturing company in Phoenix is looking for a qualified individual to support the Office Manager with customer needs; process work orders, sales orders and contract review. This individual will also assist the Office Manager; with customer questions, answer phones and perform tasks as needed. You need to be detailed oriented, highly organized, creative, flexible and a great team player.

Responsibilities

• Generate work orders and sales orders based on customer purchase orders, drawings and office manager instructions.
• Download and process new purchase orders from customers websites
• Review new and changed purchase orders to insure, price, lead-time, and quality conditions are as quoted. 
• Proactive and reactive customer support.
• Answer and direct incoming phone calls to necessary parties.
• Enter data into company manufacturing schedule.
• Generate sales orders.

Requirements

• Proven customer support experience
• Experience with Honeywell HASP is preferred 
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Can work under pressure
• Professional demeanor
• Excellent written, communication and organizational skills
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated problem solving and critical thinking ability
• High School diploma or equivalent experience
• A strong understanding of Microsoft Office and related programs

Competitive salary dependent on experience