Scheduler Coordinator - Home Health

Position:         Scheduler Coordinator

Reports to:     Clinical Manager

Revised:         05/21/2025

About Brockton Home Health Care

Brockton Home Health Agency is a Medicaid and Medicare certified in Massachusetts and accredited by the Joint Commission - Accreditation of Healthcare Organizations (JCAHO). Our mission is to provide each client and family with a sense of comfort, knowing they are being cared for by professionals that are exceptional in their field and who are innately invested in the

Job Summary: A Home Care Scheduling Coordinator in Massachusetts manages the flow of patient care by scheduling and coordinating home visits, ensuring that quality service is provided. They act as a liaison between the agency, clients, caregivers, and payers, maintaining accurate schedules and information while supporting caregiver and company needs

Required Skills:

·        Strong communication skills: Both verbal and written, to effectively communicate with clients and caregivers.

·        Organizational skills: To manage multiple schedules and ensure accurate information.

·        Time management skills: To effectively handle multiple tasks and meet deadlines.

·        Problem-solving skills: To address scheduling conflicts and ensure coverage.

·        Computer proficiency: Internet skills, including Microsoft Office suite and Axxess experience

·        Experience:

·        Previous experience with high-volume scheduling is highly desirable, especially in homecare or healthcare settings.

·        Experience in an office setting or direct patient care, such as Home Health Care experience, is also beneficial.

·        Highly professional and dependable

·        High school diploma or GED required or Preferred Associate degree

Responsibilities:

·        Scheduling: Creating, maintaining, and updating schedules for caregivers, ensuring coverage based on client needs and availability.

·        Communication: Communicating with clients, caregivers, and referral sources, addressing schedule changes, and providing explanations.

·        Information Management: Updating client and caregiver information, managing employee attendance records, and ensuring accurate payroll and billing.

·        Problem Solving: Addressing scheduling issues, handling changes, and ensuring all shifts are covered.

·        Clerical Support: Processing scheduling requests, managing special projects, and providing telephone support.

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Other Duties:

·        Manage intake of new referrals/ enter new patients into home care Axxess system

·        Provide office support to field clinical staff, providing them with all required supplies,

·        Consult with clinical managers and clients to provide appropriate staffing solutions

·        Ensures compliance with all relevant federal, state, and local employment laws and regulations

·        Participates in night and weekend on-call rotation as assigned

Benefits:

• Flexibilities
• 401(k)
• Sick day
• Vacation
• Paid Holidays
• Health Insurance
• Dental
• Vision
• Great environment to work

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