Medical Secretary

POSITION: Medical Secretary

 RESPONSIBLE TO: Front Desk Supervisor/Practice Manager

 JOB SUMMARY: Our ENT practice seeks a medical secretary to assist our physicians and/or advanced practice practitioners. The main role of this position is to assist the providers of our practice with the coordination of patient care.  

QUALIFICATIONS AND EXPERIENCE:

Two years of experience in a medical office.

Comfortable using email and interacting with Internet applications

Knowledge of utilizing MEDENT EMR

Ability to perform multiple and diverse tasks simultaneously

Ability to problem solve for an outstanding patient experience

Ability to stay focused and organized through multiple interruptions

Familiarity with scheduling and rearranging appointments 

Working knowledge of medical insurance

Pleasant demeanor, neat, professional appearance

Strong written and verbal communication skills

Responsibilities include, but are not limited to, the following:

Daily Responsibilities:

Schedule patient appointments

Check in the patient and give follow-up appointments as needed

Check prior-authorizations 

Fax scripts to referred facilities

Follows physician-approved scheduling guidelines.  

Follow up on outstanding orders in To-Dos or provider Message Central in Medent.

Keep track of all referrals for outside testing and appointments to ensure completion (To-Dos)

Document all patient information clearly and promptly in the chart

Record any no-shows for team providers by the end of the business day

Assist in answering the telephone 

Provide needed front desk coverage at all stations

Other:

Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice       

Maintains detailed knowledge of computer software as it relates to job functions

Collects co-pays and balances 

Collects payment for any merchandise purchased

Attend all regular staff meetings 

Perform all other tasks and projects assigned by the Front Desk Supervisor/Practice/Manager/Providers

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Typical Physical Demands

Work may require sitting for long periods and stooping, bending, and stretching for files and supplies.  Employees will occasionally be asked to lift files or paper weighing up to 30 pounds.  The position requires manual dexterity enough to operate a keyboard, a computer, a telephone, a calculator, a copier, and other office equipment as necessary.  Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.  The position also requires viewing computer screens and typing for long periods. 

Typical Working Conditions:

Work is performed in a variety of areas throughout the office and involves frequent contact with patients.  Must be able to climb stairs on as as-needed basis.