Senior Operations Associate

Summary/Objective 

The Senior Operations Associate is responsible for case management. Maintains excellent communication efforts with the client in order to obtain all proper documentation required for related visas and drafting of petitions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Perform intakes of cases once assigned
2. Analyzing and summarizing published works of candidates
3. Maintain client contact information
4. Provide status updates
5. File documents in proper order
6. Update case management system
7. Learn procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applications
8. Print and organize documents in a proper way
9. Build knowledge of firm and client processes
10. Draft petitions; writing detailed persuasive letters; and support the preparations of RFE documentation
11. Perform other duties as assigned.

Competencies

1. Problem solving
2. Strong organizational skills
3. Monitoring
4. Excellent verbal and written communication
5. Detail Oriented
6. Strategic Thinking
7. Personal Effectiveness/Credibility
8. Business Acumen
9. Fluent in English and Portuguese

Supervisory Responsibility

None.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel
None.

Required Education and Experience

Relevant Bachelor’s degree  

3 years of relevant experience and/or equivalent combination of education and experience.

Experience in immigration or related field preferred

Additional Eligibility Qualifications

Ability to write business correspondence and procedure manuals.

EEO Statement 

Hayman Woodward provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. 

 Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.