Virtual Call Center - Customer Service Rep (Inbound)

Job Title:

Virtual Customer Service Representative

Job Classification:

Contract - Independent Associate

Business Unit:

 Call Center - Home

Department:

 

Head of Business Unit: Perfect Dynamics Virtual Solutions, LLC.

 

Immediate Supervisor:

Portia Jefferson, Owner

Other Info: Work From Home Virtual Position

 

Job Description:

 

Customer Service representatives will service fortune 500 clients such as major mobile brands, major cruise lines, major tax software company, major food and hospitality chains; and many more clients. We are partnered with Arise Virtual Solutions as an IBO. You will be required to:

  

Take inbound queries regarding customer issues, troubleshoot customer concerns, work with multiple screens at one time, and have the ability to generate demand for products and services through outbound telephone calls to customers and prospects

 

Essential Duties and Responsibilities:

   

• Enter relevant data into system
• Work with vendor/customer to solve issue
• Provide excellent customer service
• Perform accurate and efficient computer based order entry
• Answer customer technical inquiries
• Track order shipments
• Process orders for customers in specific markets
• Report to customer service supervisor
• Other duties as assigned

 

 

Additional Desirable Qualifications:

   

Physical Requirements: Types at least 35 words per minute

Leadership skills: Capable of working independently, Superior business ethics

Communication skills: Articulate, Excellent telephone skills, Write clearly, concisely, Ask Questions

Data skills: Analytical, Detail oriented, Organized

People skills: Well developed listening skills, Adept at conflict management, Ability to comfort others, Responsive to others

Management Skills: Willing to accept responsibility, Problem solver

 

Education:

   

High school degree or equivalent

 

Experience Required:

   

No experience required

 

Professional Skills:

   

Computer Skills:

   

Office Applications: Have Experience working with Computers

 

Language Skills:

   

English: Fluent

 

Business Sector:

   

Call Center

 

Location:

Work From Home   

Travel Required:

   

No travel required

 

Work Schedule:

 Flexible Work Schedules  

We have multiple shifts and hours that are set by you.

Call centers are open 24 Hours, 7 Days a week, and 365 Days an year.

 

 

 

 

 

 

Benefits:

Health/Dental/Supplemental Insurance
Direct Deposit or Pay Card
401K and Pension Plans
Company Perks
Advancement Opportunities
Reimbursed Client Certification Fees
Tuition Assistance

 MUST COMPLETE THE CANDIDATE PRE-SCREENING QUESTIONS OR YOU WILL NOT BE CONSIDERED. NO EXCEPTIONS!