Community Services Representative

We are a mid-size Homeowners Association (HOA) located in Lake Forest. We are seeking for a Community Services Representative.  

• Full time - Hours: Monday through Friday 7:30 AM - 4:00 PM 

We Offer:

* A resort-style workplace

* A positive work environment

* Competitive pay and benefits

OVERVIEW:

* Using a friendly and professional demeanor, responsible for the enforcement of rules relating to members and authorized guests who use the clubhouse & outdoor facilities

* Monitor community and respond to reports of illegal parking per established procedures

* Monitor lakes for unauthorized fishing or boat launches

SUMMARY:

To represent Elite Property Services, the Association and Board of Directors as a Community Relations Representative (CSR).  Responsible for the enforcement of Association CC&R’s and Rules and Regulations. Reports to the Property Services Manager with significant contact with residents, guests, outside groups and associations, and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the enforcement of rules relating to members and authorized guests who use the clubhouse, outdoor facilities, or attend clubhouse-sponsored events.

• Conducts community observance patrols making note of CC&R violations per established procedures.

• Monitors lake for unauthorized fishing or boat launches. 

• Monitors community or responds to reports of illegal parking per established procedures.

• Contacts and/or responds to homeowners regarding CC&R violations per established procedures.

• Responsible for securing the clubhouse facility at closing by locking all gates, windows, doors and activation of the security and fire alarm systems. 

• Maintains daily shift log report per established procedures.

• Performs routine clerical work including but not limited to filing, scanning and shredding as needed. 

• Performs as back-up to front desk covering breaks and lunches.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work of different assignment positions.

NON-ESSENTIAL RESPONSIBILITIES:

• Assist with other jobs and other duties as necessary.

QUALIFICATIONS:

• Minimum Education: High School or GED. Will consider equivalent combination of education and experience.

• Must have 6 months working with the public in a service-related environment. 

• Ability to effectively manage conflict using tact, courtesy and professionalism.

• Ability to collect, analyze and evaluate facts or data. 

• Uses job knowledge, good judgment and problem-solving skills to address homeowner questions and concerns.

• Must have a valid California driver’s license and clean DMV report. 

• Must be able to work a flexible schedule including occasional weekends and holidays.

• Must be computer literate: MS Word, Excel, Database

• Must be at least 18 years old.

COMPETENCIES:

• Customer Orientation – able to determine customer wants and needs and to act accordingly.

• Teamwork – interacts with people effectively. Able and willing to share and receive information. 

• Flexibility – able to readily modify, respond to, and integrate change with minimal personal resistance.

• Conflict Management – able to handle conflicting interests diplomatically and to help resolve them.

• Focus on Quality – able to set high quality standards and strive for continuous improvement and quality assurance.

• Initiative – identifies what needs to be done and takes action before being asked, when the situation warrants it.

To include full benefit package

Must be over 18 and have a valid driver's license (will be driving company vehicle within the HOA community) and a good driving record.