Program Supervisor (Qualified Professional) – 1915(i) Medicaid Services

Job Title:
Program Supervisor (Qualified Professional) – 1915(i) Medicaid Services

Location: Charlotte, NC | In-Person & Field-Based
Schedule: 10:30 AM – 5:00 PM (Monday–Thursday; Friday as needed)
Pay: $18–$21/hour (based on experience)
Incentives: Performance-based bonuses for client enrollment, documentation quality, and retention

We are seeking an experienced leader to serve as our Program Supervisor for 1915(i) services. This Qualified Professional (QP) role involves directly overseeing a team of paraprofessional and peer staff, managing daily operations, and ensuring the program meets Medicaid compliance, agency standards, and clinical integrity.

This role goes beyond supervision—it requires someone who can link clients to resources, monitor engagement, and coordinate services to ensure clients receive timely, consistent, and effective support through:

• Community Living & Support (T2013)

• Individual Support (T1019)

• Supported Employment (H2023)

• Community Transition (H0043)

Ideal candidates will have a background in peer support, case management, program leadership, and experience working with Person-Centered Plans (PCPs). This is a hands-on position blending oversight, supervision, and direct service.

• Deliver 1915(i) services in the field, homes, and community settings

• Support clients with ADLs, job skills, housing, and reintegration

• Complete timely, accurate, Medicaid-compliant documentation

• Participate in person-centered planning and treatment team meetings

• Maintain a consistent, billable caseload aligned with agency goals

• Model excellent service delivery and documentation practices

• Provide real-time coaching and field support to staff

• Monitor staff engagement and report trends to leadership

• Identify service gaps or issues and escalate appropriately

• Support training and onboarding of new staff

• Ensure PCPs are created, updated, and aligned with client goals

• Maintain an active, up-to-date resource list (housing, jobs, supports)

• Track and report on program performance and progress

• Ensure consistent, high-quality service delivery

• Coordinate improvement efforts with Clinical and Compliance Teams

• Promote a field culture of accountability and outcome-focused care

 Master’s in Human Services + 1 year MH/DD/SUD experience
 OR Bachelor’s in Human Services + 2 years experience
 OR Bachelor’s in Non-Human Services + 4 years experience
 OR NC Licensed/Provisionally Licensed (LCMHC, LCSW, LCAS, etc.)

 Experience with 1915(i) services or Medicaid-funded programs
 Prior leadership of peer/paraprofessional teams
 Knowledge of NC Clinical Coverage Policies 8I & 8G
 Excellent documentation, organization, and coaching skills
 Reliable, proactive, and committed to field-based service delivery

$18–$21/hour (based on experience)
 Bonuses tied to enrollment, compliance, and retention
 Flexible field-based schedule with admin check-ins
 Opportunity to shape and grow a new Medicaid program
 Supportive leadership that values service quality and impact

This isn’t just about supervision—it’s about building a field-strong, client-centered team that changes lives. As Program Supervisor, you’ll help drive recovery through direct service, staff mentorship, and real-world leadership that makes a difference.