Peer Support Program Supervisor (Qualified Professional)
Peer Support Program Supervisor (Qualified Professional)
Location: Charlotte, NC – In-Person & Field-Based
Hours: 10:30 AM to 5:00 PM, Monday–Thursday (Fridays as needed; mental health day)
Employment Type: Part-Time
Pay: $18.00 – $21.00/hour + Team Bonus Opportunities
About Us
At TSG Behavioral Health & Community Services, we deliver community-based mental health services that change lives. Our Peer Support Program is a vital service designed to promote recovery and independence for adults living with serious mental illness or substance use challenges.
About the Role
We are seeking an experienced leader to serve as our Peer Support Program Supervisor. This Qualified Professional (QP) role involves directly overseeing a team of Certified Peer Support Specialists (CPSS), managing daily operations, and ensuring the program meets Medicaid compliance, agency standards, and clinical integrity.
This role goes beyond supervision—it requires someone who can link clients to resources, monitor engagement, and coordinate services to ensure clients receive timely, consistent, and effective support.
Ideal candidates will have a background in peer support, case management, program leadership, and experience working with Person-Centered Plans (PCPs). This is a hands-on position blending oversight, supervision, and direct service.
Key Responsibilities
Supervision & Team Leadership
- Supervise and mentor Peer Support staff
- Assign clients based on caseload and service needs
- Lead weekly team meetings and provide 1:1 supervision
- Review documentation (notes, logs, PCPs) for accuracy and compliance
Program Oversight & Case Management
- Monitor and coordinate services across all clients served
- Ensure PCPs are created and regularly updated
- Provide direct client services as needed
- Maintain and update a resource list to support client goals
- Track team productivity and engagement outcomes
Quality Improvement & Reporting
- Collect and analyze outcome data to show program impact
- Implement strategies to improve service quality
- Ensure use of evidence-based recovery practices
Compliance & Collaboration
- Ensure adherence to NC Clinical Coverage Policy 8G
- Collaborate with Clinical Director and Compliance Team for audit readiness
- Communicate team goals, client needs, and updates effectively
Qualifications (Must Meet NC QP Standards):
Master’s in Human Services + 1 year MH/DD/SAS experience
OR Bachelor’s in Human Services + 2 years experience
OR Bachelor’s in other field + 4 years experience
OR NC Licensed/Provisionally Licensed (LCMHC, LCSW, LMFT, LCAS)
What We’re Looking For:
Experience supervising peer support or case management teams
Knowledge of recovery models, Medicaid billing, and compliance standards
Skilled in caseload assignment, PCP updates, and using data for improvement
Strong communicator and team motivator
Reliable, organized, and accountable to program goals
Compensation & Perks
$18–$21/hour (based on experience)
Team bonuses based on engagement and performance
Client referral incentives
Flexible scheduling (field & office-based)
Ready to Lead?
This role isn’t just about management—it’s about building a high-performing Peer Support Program that delivers real results. You’ll play a key role in linking staff to purpose, coordinating client outcomes, and making a measurable impact in the lives of those we serve.