Dispensary Manager

Under the direction of the Regional Manager, the General Manager oversees the operation of the Dispensary and is responsible for all day-to-day activities.

Job Responsibilities: Improves store sales, profitability, and image through extraordinary customer service, protection of store assets, and supervising team members.

Customer Experience

• Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.
• Greets customers and offers assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and One Plant service traits.
• Resolves customer complaints and helps respond to customers' special needs.

Operations

• Supervises operation of the store and team members, opening/closing/changing shifts, task delegation and scheduling team members
• Supervises the control of the store money including register counts, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
• Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock.
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Supervises operations of assigned location including strict compliance with all applicable laws and regulations.
• Maintains knowledge of all computer and technology systems and software (e.g. registers, Cova, etc.). Ensures response to all systems problems by contacting information technology support and seeking solutions.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers and partners.
• Completes special assignments and other tasks as assigned, including assisting team members as needed.

Daily Planning and Execution

• Assigns daily operational responsibilities and tasks and sets expectations for store team members and floor managers.

Business Performance Management

• Receives exposure to analysis of financial and performance data for the store.
• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
• Ensures training of team members; provides coaching and mentoring.
• Issues constructive discipline and makes discipline recommendations.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing the vision.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Develops and delivers performance management for direct supervises.

Training and Personal Development

• Participates in the company and on-the-job training to improve skills and productivity and attends training requested by the Store Manager, Floor Manager(s) and other company leaders.
• Follows performance improvement plans offered by the GM and Director of Store Operations
• Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

Communications

• Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication are open between management and non-management team members.
• Assists in planning and attending community events.

Basic Qualifications

• High School Diploma/GED and 2 years of retail supervisory experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.
• Experience working in a heavily regulated industry necessary.
• Strong leadership skills, ability to build and manage teams.
• Computer literacy and proficiency with Microsoft Office suite.