Clinic Operations Manager

Shasta Cascade Health Centers | Northern California

Department: Clinic Operations
Position Title: Clinic Operations Manager
Reports To: Chief Clinical Operations Officer (CCOO)
Classification: Exempt, subject to applicable wage and hour requirements
Employment Status: Full-Time
Work Location: McCloud – Dunsmuir – Mt. Shasta
Salary Range: $75,000–$85,000 annually
Supervisory Responsibilities: Assigned front-office and administrative support personnel; operational supervision of designated non-provider support staff
Leadership Level: Management

Make a Difference in Rural Healthcare!

At Shasta Cascade Health Centers, we pride ourselves on being more than just a healthcare provider. We are a team deeply rooted in the communities we serve, dedicated to delivering compassionate, patient-centered care while fostering a supportive and collaborative workplace.

We are seeking an experienced, organized, and motivated Clinic Operations Manager to provide operational leadership, staff supervision, workflow coordination, and administrative oversight of our healthcare clinics.

As a Federally Qualified Health Center (FQHC) serving rural Northern California, we believe that effective clinic operations, employee accountability, and teamwork are essential to providing accessible, efficient, and high-quality healthcare.

Position Summary

The Clinic Operations Manager is responsible for the effective and efficient daily administrative and operational management of one or more Shasta Cascade Health Centers (SCHC) clinic locations.

Reporting to the Chief Clinical Operations Officer (CCOO), this position provides operational leadership, staff supervision, workflow coordination, and administrative oversight to ensure clinic operations support the delivery of accessible, efficient, and patient-centered healthcare services.

The Clinic Operations Manager is responsible for coordinating staffing and provider schedules, supervising assigned support personnel, monitoring operational performance, managing administrative workflows, supporting patient access, and ensuring effective utilization of organizational resources.

The position works collaboratively with clinical providers, the Medical Director, Human Resources, Compliance, Quality Improvement, and other department leaders to promote operational consistency, employee accountability, patient satisfaction, and continuous improvement.

Given the size and structure of SCHC, this position requires a hands-on management approach, including direct involvement in daily administrative operations, problem-solving, staff development, and coordination of resources across multiple locations when necessary.

This is an administrative and operational management position. No professional healthcare license or clinical certification is required. The position does not provide direct patient care, exercise clinical judgment, or supervise the professional clinical practice of licensed healthcare personnel.

Essential Duties and Responsibilities

Clinic Operations Management

• Direct and coordinate the daily administrative and operational activities of assigned clinic locations.

• Ensure clinic operations are conducted efficiently, effectively, and consistently with organizational policies and procedures.

• Implement operational goals, objectives, and performance expectations in collaboration with the CCOO.

• Monitor clinic workflows, staffing levels, patient access, and operational productivity.

• Identify operational challenges, implement appropriate solutions, and recommend process improvements.

• Coordinate with other Clinic Operations Managers to promote consistency and efficient utilization of organizational resources.

• Maintain effective communication between clinic staff, providers, and organizational leadership.

Staff Supervision and Employee Performance

• Provide administrative and operational supervision of assigned clinic support personnel.

• Establish clear performance expectations and promote accountability.

• Coordinate employee orientation, operational training, and ongoing professional development.

• Conduct performance evaluations and provide coaching, feedback, and guidance.

• Document performance concerns and coordinate corrective action and performance improvement plans with Human Resources.

• Participate in employee relations investigations in collaboration with Human Resources.

• Promote professional communication, teamwork, employee engagement, and respectful workplace interactions.

• Coordinate with clinical leadership regarding operational concerns involving licensed personnel without assuming clinical supervision responsibilities.

Staffing, Scheduling, and Workforce Coordination

• Develop and maintain employee schedules based on clinic operations, patient demand, and staffing requirements.

• Coordinate daily staffing assignments and adjustments to address absences, vacancies, and changing operational needs.

• Collaborate with other Clinic Operations Managers regarding staffing support between locations.

• Monitor employee attendance, punctuality, and adherence to established schedules.

• Review and approve employee time records within assigned authority.

• Coordinate with Human Resources regarding meal periods, rest breaks, overtime, and applicable California wage and hour requirements.

• Assist with recruitment, interviewing, selection, and onboarding of clinic support personnel.

Provider Scheduling and Patient Access

• Coordinate provider scheduling and appointment template management in electronic health record and practice management systems.

• Build, maintain, and modify provider schedules in accordance with established protocols and approved availability.

• Communicate scheduling changes to providers, staff, and affected departments.

• Monitor appointment availability, patient flow, and scheduling efficiency.

• Identify barriers to timely patient access and recommend operational improvements.

• Assist with resolving scheduling conflicts and operational disruptions.

• Refer scheduling decisions requiring clinical judgment to appropriate licensed personnel.

Patient Experience and Service Excellence

• Promote a professional, welcoming, and patient-centered clinic environment.

• Monitor patient service processes and identify opportunities for improvement.

• Address administrative patient concerns involving scheduling, communication, and access.

• Refer concerns involving medical care or clinical decisions to appropriate clinical leadership.

• Monitor front-office workflows, telephone response, patient registration, and check-in and check-out processes.

• Promote patient confidentiality, respectful communication, and excellent customer service.

Operational Performance and Quality Improvement

• Monitor clinic operational performance, productivity, efficiency, and resource utilization.

• Prepare and present periodic operational performance reports to the CCOO.

• Track operational indicators, including patient access, provider schedule utilization, staffing coverage, patient flow, telephone response, and patient service concerns.

• Participate in organizational Quality Assurance and Performance Improvement (QAPI) activities related to clinic operations.

• Assist with implementing operational improvement initiatives and monitoring progress.

• Report identified patient safety or clinical quality concerns to appropriate clinical leadership.

Healthcare Regulatory and Operational Compliance

• Ensure assigned administrative operations follow applicable organizational policies, procedures, and regulatory requirements.

• Collaborate with Compliance regarding healthcare regulatory requirements affecting clinic operations.

• Support administrative compliance with applicable HRSA Health Center Program requirements.

• Coordinate with designated personnel regarding operational support for OSHA, Cal/OSHA, and CLIA requirements.

• Assist with regulatory site visits, health plan reviews, audits, and organizational inspections.

• Conduct or coordinate routine administrative site inspections and operational compliance reviews.

• Report compliance deficiencies and refer clinical regulatory concerns to appropriate personnel.

Clinic Resources, Safety, and Administrative Coordination

• Monitor administrative supplies, equipment, inventory, and operational resource needs.

• Coordinate ordering, purchasing, and facility maintenance needs within established authority.

• Collaborate with clinical personnel regarding clinical supply and equipment needs.

• Support emergency preparedness, workplace safety procedures, staff training, and emergency drills.

• Maintain accurate operational records, reports, and documentation.

• Participate in management meetings, organizational planning, and community outreach activities as assigned.

• Monitor assigned operational budgets and expenditures within established authority.

• Perform other related duties as assigned by the CCOO.

Required Qualifications

Education

• High school diploma or equivalent required.

• Associate's or bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field preferred.

• An equivalent combination of education and progressively responsible administrative or operational management experience may be considered.

Experience

• Minimum of three years of experience in healthcare administration, medical office operations, practice management, or a related administrative setting.

• Prior supervisory or management experience preferred.

• Experience coordinating staffing, scheduling, and daily office operations.

• Experience working in a medical practice, community health center, FQHC, or other outpatient healthcare environment preferred.

• Familiarity with electronic health records and practice management systems.

• Experience supervising administrative or operational support personnel preferred.

• Experience supporting organizational quality improvement and regulatory compliance activities preferred.

Licenses and Certifications

• No professional healthcare license or clinical certification required.

• No direct patient care responsibilities assigned.

• Valid driver's license and ability to travel between assigned clinic locations, as applicable.

Required Knowledge, Skills, and Abilities

• Strong understanding of medical office administration and clinic operations.

• Knowledge of staffing, scheduling, and administrative workflows.

• Ability to supervise, coach, and evaluate employees effectively.

• Strong organizational, communication, and time management skills.

• Sound judgment, critical thinking, and effective problem-solving abilities.

• Ability to address employee and patient concerns professionally.

• Ability to manage multiple priorities in a fast-paced healthcare environment.

• Understanding of patient confidentiality and HIPAA requirements.

• Familiarity with applicable healthcare administrative regulations and safety requirements.

• Ability to interpret operational performance information and recommend improvements.

• Proficiency with electronic health records, scheduling systems, and standard business software.

• Ability to establish productive working relationships across departments and clinic locations.

• Commitment to SCHC's mission and organizational values.

Leadership and Professional Expectations

The Clinic Operations Manager is expected to demonstrate integrity, accountability, professionalism, sound judgment, and effective communication.

This position requires a leader who promotes respectful workplace interactions, supports employee development, collaborates effectively with clinical and administrative leadership, and identifies opportunities to improve operational efficiency, patient access, and service quality.

Work Environment and Physical Requirements

Work is performed primarily in a professional outpatient healthcare and administrative environment. The position requires regular use of computers, telephones, and standard office equipment, along with movement throughout clinic locations.

Duties may involve standing, walking, sitting, reaching, bending, and occasional lifting or moving of office materials weighing up to 20 pounds. Incidental exposure to healthcare-related environmental hazards may occur.

Travel between organizational locations and occasional work outside normal business hours may be required to address urgent staffing or operational needs.

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

Why Join Shasta Cascade Health Centers?

At SCHC, you'll be part of a mission-driven organization committed to improving access to high-quality healthcare in rural Northern California.

We value respect, integrity, compassion, teamwork, quality, and stewardship and recognize the important role our employees play in supporting the patients and communities we serve.

Join our team and help make a difference in rural healthcare!

Equal Employment Opportunity

Shasta Cascade Health Centers is an Equal Opportunity Employer committed to providing a workplace free from unlawful discrimination, harassment, and retaliation. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.