Security Shift Manager
Valley Forge Casino Resort King Of Prussia, PA Depends upon experience
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MAJOR FOCUS:
Responsible for the overall shift security of Valley Forge Casino property and the safety of all patrons and employees while promoting and maintaining the utmost integrity and the highest caliber customer service to all patrons and employees.

ESSENTIAL FUNCTIONS:

* Directs and oversees the performance of the Security Officers
* Ensures that all Security staff provides exceptional customer service
* Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times. 
* Ensures that all officers assigned are present and facility is under control. 
* Manages and participates in the daily drop pick up, and the armored car detail
* Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis.
* Responds to emergency or volatile situations and directs staff accordingly.
* Testifies for Valley Forge Casino at any criminal or civil proceeding as directed. 
* Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR.
* Hires, coaches, and counsels subordinate employees. 
* Oversees and ensures the timely completion of employee evaluations.
* Conducts training with subordinates, both formally and informally.
* Issues discipline and terminates employees as appropriate.
* Rewards and recognizes superior performers.
* Oversees and ensures that employees work safely and follow all safety rules.


REQUIREMENTS / EDUCATION:
* High School diploma, GED, or equivalent experience required – college preferred.
* 3 – 5 years experience in security management preferred or Law Enforcement Management
* Must be proficient with Microsoft Office software.
* Must possess superior customer service and leadership skills
* Must possess superior written and oral communication skills
* Must be able to solve problems and deal with a variety of situations
* Must present an overall professional appearance
* Must be able to work weekends, holidays and nights as scheduled
* Must be able to successfully pass a background check and receive a license from the PGCB.
* Must possess CPR, A.E.D, First Aid and Non-Violent Crisis Intervention certification or the ability to obtain certification within the probationary period. Certification must be renewed upon expiration.
* Must be able to remain vigilant at all times for unusual activity and people requiring assistance.

 

 

ORGANIZATIONAL RELATIONSHIPS:

Accountable to: Security Shift Operation Manager and Executive Director of Security
Accountable for: Security Supervisors and Security Officers

 

The above description denotes some of the specific characteristics which are necessary to perform the principle functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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