Houseperson

Duties & Responsibilities:

The responsibility to our guests:

• Create a crisp and clean welcome feeling for guests as they arrive and depart in our lobby and front driveway

• Deliver guest request items within 5 minutes of receiving the request from the front desk

• Keep the fitness center clean and stocked with towels and water

• Keep the hallways clear of dirty linen and vacuumed

• Driving the shuttle van as requested by guests (separate job description)

• Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.

The responsibility to the team:

• Live the mission by being a good will ambassador inside and outside of work

• Promote teamwork and an enjoyable work environment 

• Complete you onboarding & training within 30 days which will include training on:

  • Daily shift flow, including but not limited to your shift checklist 

  • Flow of the shift depending on AM or PM shifts

  • Trash pulls from the floors

  • Cart and closet stocking

  • Clearing linen from the floors

  • Lobby and breakfast area trash

  • Vacuuming the lobby, floors and elevator landings 

  • Elevator and elevator track cleaning 

  • Pulling the trash and cleaning the pool deck

  • Pulling the trash and cleaning the front driveway

  • Special project & railroad cleaning assignments 

  • Emergency procedure training

  • Room cleaning: checkouts & stayovers

  • Laundry assistance as needed

  • How to be effective when handling difficult guest issues as they arise 

  • Use the L.E.A.R.N. method for handling guest issues

  • Hours of hotel services, room locations & amenities

  • How to handle minor maintenance issues as they arise

  • Chemical Training and Blood borne Pathogen Training

  • Shuttle van policy

• Know the areas that you are responsible for:

  • Lobby 

  • Breakfast area

  • Fitness center

  • Pool deck

  • Driveway

  • Hallways

  • Heart of the house cleanliness

  • Room delivery calls

• Clear communication between shifts and with fellow team members and team leaders is a necessity for our fellow team members to be set up for success. 

  • Guest service issues or requests

  • Cleanliness  

  • Maintenance 

  • Special occasions

• Participate in daily preshift

• Keep a clean and organized work space

• Attend work on time as scheduled and adhere to attendance policy.

The responsibility to the hotel and yourself:

• Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership

• Always practice energy conservation

• Report all lost and found inquiries to the Housekeeping Department

• Follow proper key control procedures.

• Utilize Service Recovery/Defect Tracking processes

• Use personal protective equipment when necessary (gloves, goggles, etc.)

• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. 

• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift. 

• Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

• Must be able to lift, carry or otherwise move up to 15 lbs. regularly.        

• Be willing to assist the F&B department as needed

• Assist with setting up the breakfast area as needed, which includes the 24 hour coffee station.

• Assist with laundry as needed 

• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.

• Be able to work by yourself

• Adhere to the work rules set forth in the team member handbook. 

• Perform other duties as assigned.

Job Evaluations will be based on:

• Guest services impact & overall housekeeping scores

• Team unity, attitude & cooperation

• Quality of Work and delivering results 

• Communication

• Attendance & dependability     

• Judgment and problem solving skills

• Work planning & taking initiative

The hotel work environment:

• The hotel business operates 24 / 7 / 265. There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests. 

• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.              

• I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

• This is the bare minimum list responsibilities and is not meant to be an all-inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.