Janitorial Relationship Manager (Entry to Mid-Level)

PBM is a leading facilities services company serving properties throughout Michigan

Since 1991, our 100+ professionals have proudly served small, medium and large businesses throughout our service territory.  We provide a range of direct and managed services including commercial janitorial, window washing, floor maintenance services, carpet & upholstery cleaning, maintenance services, and consumable supplies.

We are currently seeking qualified, professional, and experienced professionals to join our team as a Janitorial Relationship Manager.  This person will be required to travel to client properties to ensure work is being executed in accordance with client and company expectations.  This person hold a key role in ensuring the satisfaction of our customers, employees, and contractor partners.

Work Shift:

• Days - 9am - 5pm
• Some weekend work may be required, as necessary

Key Responsibilities:

• Conduct quality assurance activities which include, but may not be limited to: performing quality inspections, performing work performance/expectation audits, and solicit direct customer feedback
• Proactively drive top-line revenue growth through prospecting, fostering referral sources, and broadening existing relationships
• Interface with all customers, vendors and employees in a courteous, helpful, and professional manner
• Work collectively with customers, vendors and/or employees to resolve any work/contract deficiencies
• Coordinate and manage special projects and new client engagements, as necessary
• Proactively communicate with customers, employees, and vendors in a clear, concise and timely manner
• Actively foster and improve the company's brand, image and perception 

Minimum Qualifications:

• 5 - 7 years in a B2B Account Management, Relationship Management, or Project Management role is highly preferred
• 3 - 5 years experience interfacing directly with customers, employees and vendors is required
• Prior experience in facilities services management and/or commercial janitorial services is preferred
• Must have reliable transportation, a valid driver's license, and ability to frequently travel within the Southeastern Michigan region
• Must have strong written and verbal communication skills 
• Must have strong technical skills and able to learn and use prescribed technology such as email, smart phones, and various Microsoft applications
• This is a highly visible position, the qualified candidate must be punctual, responsible, respectful and hard-working
• Must be willing to submit criminal and background check

What we Offer

• Competitive compensation plus commission
• Opportunities to grow, learn, and advance
• Flexible work arrangements (i.e. work remotely)
• Company paid cell phone, laptop/tablet
• Healthcare and mileage reimbursement program