Optician

Optician - Full time
Job Summary

Heavyglare Eyewear is looking for an energetic, sales oriented, self-starter to assist customers in the showroom and on the phone with selecting eyewear to fit the customer's needs in our Eagan, MN location.

9 AM - 6 PM Monday through Friday. (No nights or weekends)

 
Administrative

• Be the first point of contact for our customer's, and outside contacts.
• Able to screen calls and walk-in sales people.
• Deliver excellent customer service and demonstrate a high degree of professionalism, in person, on the phone, in an online chat and via email correspondence.
• Maintain the store's appearance, merchandising and inventory, and keep all common areas clean and orderly.
• Able to adjust priorities and manage time wisely in a fast-paced environment.
• Be a self-starter that can take on and manage projects from start to finish without supervision.

Customer Service / Sales

• Evaluate prescriptions and recommend specific lenses, coatings, and frames to suit customer's needs.
• Achieve high levels of sales performance and customer satisfaction.
• Assist customers in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
• Order frames for customer jobs that are not in stock. Prepare work orders and instructions for lens requirements for the lab.
• Maintain records of customer prescriptions, work orders, and payments.
• Inspect lenses from lab to meet prescription specifications of order.
• Heat, shape, or bend plastic or metal frames to adjust or fix eyeglasses to fit clients, using pliers and hands.
• Instruct clients in how to wear and care for eyeglasses.
• Assist customers with inserting, removing, and caring for contact lenses.

Marketing

• We will need you to be able to work on different types of marketing campaigns.
• We are going to do some cross channel marketing with a new OD in our practice.
• There will be various campaigns that we will be running on different types of media you must be willing to learn.

Back Office Operations
 
• Open, stamp, sort and distribute mail
• Preparing statements for payment to vendors
• Office organization
• Web proficiency and ability to use cloud based software
• Printing postage labels, building and taping shipping boxes for USPS and UPS.

Additional Skills

• Being on time and ready to work at scheduled hours.
• Microsoft office experience (Outlook, Excel, Word, etc.)
• Help manage and maintain our website CMS system along with our GSA contract for government sales.
• Point of sale POS software for placing and managing orders in our system.
• Excellent oral and written communication skills
• The Company reserves the right to add or change duties at any time.

Job Qualifications

• Minimum Experience: Must have at least three years as an optician.
• Desired Experience: ABOC Certification